Hotel Express 53

First, they charged us a lot before we arrived for no reason, the receptionist looks like anything but a receptionist, the elevator seems like a service because it is never available for guests, the worst of all is the 2x2 room, no soap, no towels , without windows, without ventilation and with a heat that seems like a sauna, we are in Bogota, it is cold and even so it is impossible to bear the heat of the room, we let the receptionist know and he told us that he could not do anything because they were full The only thing left was a room lower down that would surely be hotter... We couldn't handle the heat in the room, so we had to go find another hotel, pay for a night without breakfast and have breakfast again the next day so as not to lose all the money. money, normal breakfast without variety, very bad treatment from the people in the restaurant, the restaurant is not part of the hotel and they made that clear to us the day before when they did not even allow us entry and they only told us "this is not part of the hotel" . The worst hotel I have ever been in, I would never go back, I lost my money but I was able to rest by going to an ibis budget that is nearby which, although more expensive, is at least supported by its name. Don't go, I also can't understand how they put photos of rooms that don't exist, this is practically a scam. I would have preferred to pay for a night in a motel and I think I would have been in a better situation...

They promise a price, one deposits and when one arrives they make extra charges. The owner of the company is rude and serves in the worst way. He attacks one of them and tells him that it is not her problem that they gave us the wrong price