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Hotel Morrison Usaquén
4.4/565 Reviews

Hotel Morrison Usaquén

Bogota|0.99km from Chiquitienda
I have been coming to the Morrison for many years, and always enjoyed staying there where the service was always warm and friendly and the hotel is conveniently located in Bogotá. At this time, we had a couple of issues that unfortunately are very different from the standard of service that we always received at this hotel. First, when checking in, they said that the room we reserved was not available, so they were putting us in a smaller (and cheaper) room. When we asked about any difference on the rate, they said that unfortunately they were not allowed to offer a discount but they would try to offer us “a courtesy” from the hotel (which never happened) as a way to compensate for the inconvenience. The following morning, the hotel presented a technical problem, and the rooms run out of the water service. I communicated the front desk and they offered me to take a shower in another room (where supposedly there was water service); I accepted the suggestion but also run out of water when trying to take a shower in the other room. I spoke to the manager, (that I learned recently assumed this position) and she only said that they were working to solve the problem, without giving any prevision about when the problem would be solved, or offered any alternative or help. I understand that this kind of situation might happen, but her response to this situation was really disappointing, seeming that the problem was customer´s business. At the end of the day, and after expressing my frustration with the way they handled the situation, they moved us to another Morrison hotel in Bogotá, located in a really noisy and unsafe neighborhood. We did not even received an apology from the manager. It was evident to us that the change in the management brought a big impact on the level of service of this hotel. Not coming back again.

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Top rated hotels in Bogota

Searching for hotels near Chiquitienda? Compare room rates and reviews to find your ideal stay.
Hotel le Manoir Bogotá
4.2/546 Reviews
It is a very good hotel located just a few squares from Transmilenio, you can also go to several places walking and it is very nice around it. breakfast quality is good, serve a buffet with fruit, cheese, jam, yogurt juice, eggs, bread, The negative thing this buffet has is that they serve waffles but there is no honey for them or marmelade, it was asked several times until the girl finally had to say that there was no. The room is comfortable and something to emphasize is that it always remains very clean and orderly what I love, the negative point of the room is that despite the hotel is in a very quiet and quiet area all night There is a engine that is continuously off which stops the good rest.
Bogota Plaza Hotel
4.3/5104 Reviews
Great hotel, did not try the spa facilities as they closed at 9pm. Food on site was excellent. Staff friendly and most bi-lingual. The rooms do have sound proofing but I would suggest trying to get a high floor. Easy parking - overall would recommend
Sonesta Hotel Bogotá
4.5/5104 Reviews
Reasonable price, clean and hygienic
Lancaster House
3.5/5124 Reviews
The boys at the front desk are friendly and the porters are attentive. The breakfast is rich, the catering service is thoughtful and meticulous, the room is spacious and bright, the kitchen has a microwave oven, a two-burner stove, and the tableware is complete, which is suitable for making simple meals by yourself. The hotel has a free underground parking garage.
Hotel Morrison Usaquén
4.4/565 Reviews
I have been coming to the Morrison for many years, and always enjoyed staying there where the service was always warm and friendly and the hotel is conveniently located in Bogotá. At this time, we had a couple of issues that unfortunately are very different from the standard of service that we always received at this hotel. First, when checking in, they said that the room we reserved was not available, so they were putting us in a smaller (and cheaper) room. When we asked about any difference on the rate, they said that unfortunately they were not allowed to offer a discount but they would try to offer us “a courtesy” from the hotel (which never happened) as a way to compensate for the inconvenience. The following morning, the hotel presented a technical problem, and the rooms run out of the water service. I communicated the front desk and they offered me to take a shower in another room (where supposedly there was water service); I accepted the suggestion but also run out of water when trying to take a shower in the other room. I spoke to the manager, (that I learned recently assumed this position) and she only said that they were working to solve the problem, without giving any prevision about when the problem would be solved, or offered any alternative or help. I understand that this kind of situation might happen, but her response to this situation was really disappointing, seeming that the problem was customer´s business. At the end of the day, and after expressing my frustration with the way they handled the situation, they moved us to another Morrison hotel in Bogotá, located in a really noisy and unsafe neighborhood. We did not even received an apology from the manager. It was evident to us that the change in the management brought a big impact on the level of service of this hotel. Not coming back again.
Hotel 101 Park House
4.4/549 Reviews
My mom and I stayed at 101 Park House for about 10 days. We have nothing but amazing things to say about this hotel. It is very comfortable, very well located and the staff is amazing. It almost felt like home. I would definitely recommend this hotel for a longer stay, as it is affordable and very well kept. The restaurant offers a great selection and a delicious breakfast buffet. They even had live music on a Friday afternoon. Mil mil gracias a todos!

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