Sensitive Premium Resort & Spa - All Inclusive

The rooms are spacious, clean, and comfortable with sea views. Guests enjoyed the relaxing facilities but were disappointed with limited and unappetizing breakfast options.

Sensitive hotel This hotel describes itself as a “premium Resort” and an “Ultra All inclusive” both statements are totally u true. Let’s address, premium resort. A resort hotel is a large, luxury facility that offers holiday makers a comprehensive holiday experience with accommodation, food, entertainment, and activities. This “resort” does not offer luxury of anything. Let’s talk accommodation * The bedding is covered in rips and stains, and is too small for tue beds! * Taps in our bathroom were loose and if we were a little heavy handed, they would definitely strap off. * The grouting and the shelves in the bathroom are filthy, both in the shower and around the sink. * There was a lot of storage space in the room, including a large wardrobe, but not a single hanger in site. * In a luxury resort, you’d at least expect an ironing board and an iron, not here unfortunately. When asked if they could send one to the room, I was told there is no irons on site, but they can take items away for 5-10 euros per item! * Our hotel room was advertised as having a mini bar. There is a fridge that has 1 large bottle of water and 2 fizzy waters put in it daily. When I asked for some sprites or cokes, I was told no. They are 2 euro extra, each. No snacks nor alcohol. * We spent 10 days here and on 8, our beds still had not been changed. Just straitened out, Despite asking the maid several times. The room was not cleaned either, not even brushed. We spent 8 days walking on sand from the beach and lotion residue from our sun lotions. On day 8, I spoke to reception and requested our room was throughly cleaned. It was not. Luxury? I think not. * Towels in the bathroom were old tatty things, with holes in and frayed edging. * The bedding had holes in and was even stained. * The bedding didn’t even fit the bed. The quilt was a single on a double, and a mini on the single. * When we arrived, there was hair in the shower from previous guests, and not just a little. * All the glass windows and mirrors were marked with handprints and dirty cloth marks. Now for the staff- the lovely staff! * All the staff are rude and unhelpful. They al wear random uniforms, so it’s impossible to tell who is there to do what. * There’s not an area throughout this hotel, where the staff aren’t on their phones. I was at the bar at one point, in the middle of making my order when the staff members phone went off. He answered the phone mid order and just walked away! He never came back. * When you ask the staff something and they don’t want to answer, they just shrug their shoulder and say, “no understand” * There’s a scruffy female in the restaurant who stands near the doors leading to the outside dining area. She just stands there on her phone, snarling at people, she maybe barks orders at staff now and then. On several occasions she was walking around in a coat shouting at staff. * I tried to speak to her once, regarding the food. Her response “no

The hotel had alot of potential to be great..but unfortunately this wasn't the case.. I have to point out being in November it was winter.. but the hotel was open and the weather was still in the 30s. The pool was not just closed but 1/4 full of dark dirty looking water..which attracted flies..also the outdoor eating areas which I assume are open in the summer now served as shelter for cats and kittens..and had been using as a toilet too.. the shuttle bus wasn't running which didn't bother us as the beach was a short walk but for others less able there is very little close by and taxis we were told to be about 80 pounds to the next town for shopping. Also because other food places and bars within the hotel being closed meant long queues at the bar and restaurant..which as with other all inclusive was repetitive. We arrived and our room was really smelly as above the kitchen..and all night dogs barking nearby and Cockerells from 4am then call to prayer. We asked to be moved and did get a much quieter and fresh smelling room so got a much better sleep. I think the pool closures and less bars etc available should be added in the description as we did expect a 4 star hotel. We wouldn't go back..some of the staff were lovely..and the lobby looked stunning.. maybe should have stairs as the lifts were few and always busy.