Sensitive Premium Resort & Spa - All Inclusive

Good Hotel for a small getaway

The hotel is amazing ,amazing pool,clean and very organised.plenty food options and the entertainment team very happy and full off energy.Ceren is always been helpful.Thank you to all staff for hard work and for amazing memories!

Very nice hotel, during the day there are activities such as yoga and water gym and every evening there is a different game or show, The ladies from animation team are great, Big shout out for Selin, Sude and Asiye! we had a so nice time really enjoyed our time here in Belek and we hope to meet you all next time.

I want to elaborate or correct some of the reviews for this place, but I don't think there's any point really. The turkish people in general are OK, but there's this underlying arrogance. I wouldn't say rude, just a condescending attitude which is apparent throughout the region, even in Greece for instance. An arrogance the stems from the ottoman era. They seem to think the ottoman empire is still a thing and they rule a large part of the world. This gives them the right to be arrogant and even defensive if you point it out. So I don't think any changes will come from this review. First up, please please go all inclusive, they keep asking to look at your wristband, and will treat you like royalty if you are all inclusive, but should you not be all inclusive, they will treat you like dirt at the bars, even though you are willing to pay for whatever you require. For instance , order a cup of tea. They will say no you can't have it. Rather than be a bit more elaborate and explain that you aren't entitled to a free drink however it's €3 euros if you wish to purchase one. On the evening of our arrival We asked for coffee sachets for the room as housekeeping had only left creamer and sugar prior to our arrival. We were told, there's a shop across the road, where we can get some. When I asked why they couldn't give us any, they said housekeeping closes at 4pm " well next time, lead with that" said the voice in my head. Or offer an alternative like coffee is available at the bar, sir. So I don't know if it's cultural or a lack of training or just individual pigheadedness. I'll go with training... the hotel needs to encourage the customer facing staff to be a bit more courteous to its guests. No matter what level they are staying at. Offer alternatives or make suggestions, when someone has a requirement that doesn't fit their circumstances. Not just a flat NO. That being said. The hotel facilities are fabulous. I had a swim, but avoided the welness centre as they did come off as clingy . The shops beside the restaurant are brilliant. My wife loved the 3 knock off LV purses she got for €5. Yes 3 purses for €5. Also there's a great supermarket across the road. And a small shop beside the hotel you'll need these if you're half board etc. As the shop in the basement is a little overpriced for what you're buying. And won't have access to the mini bar in your room. The fridge in your room is kept empty. All inclusive get a complimentary mini bar. Everything else is free or inclusive. Except the games arcade, which everyone has to purchase tokens to play. Al in all we had a good time, we kept our interaction with the staff to a minimum. Except the ladies working during breakfast. They were phenomenal, especially Havin. All in all it wasn't great. But it was good. Ps the food is great, there's loads to choose from, so even if it is the same everyday as someone suggested in another review. You're not going to try every dish in one

Sensitive hotel This hotel describes itself as a “premium Resort” and an “Ultra All inclusive” both statements are totally u true. Let’s address, premium resort. A resort hotel is a large, luxury facility that offers holiday makers a comprehensive holiday experience with accommodation, food, entertainment, and activities. This “resort” does not offer luxury of anything. Let’s talk accommodation * The bedding is covered in rips and stains, and is too small for tue beds! * Taps in our bathroom were loose and if we were a little heavy handed, they would definitely strap off. * The grouting and the shelves in the bathroom are filthy, both in the shower and around the sink. * There was a lot of storage space in the room, including a large wardrobe, but not a single hanger in site. * In a luxury resort, you’d at least expect an ironing board and an iron, not here unfortunately. When asked if they could send one to the room, I was told there is no irons on site, but they can take items away for 5-10 euros per item! * Our hotel room was advertised as having a mini bar. There is a fridge that has 1 large bottle of water and 2 fizzy waters put in it daily. When I asked for some sprites or cokes, I was told no. They are 2 euro extra, each. No snacks nor alcohol. * We spent 10 days here and on 8, our beds still had not been changed. Just straitened out, Despite asking the maid several times. The room was not cleaned either, not even brushed. We spent 8 days walking on sand from the beach and lotion residue from our sun lotions. On day 8, I spoke to reception and requested our room was throughly cleaned. It was not. Luxury? I think not. * Towels in the bathroom were old tatty things, with holes in and frayed edging. * The bedding had holes in and was even stained. * The bedding didn’t even fit the bed. The quilt was a single on a double, and a mini on the single. * When we arrived, there was hair in the shower from previous guests, and not just a little. * All the glass windows and mirrors were marked with handprints and dirty cloth marks. Now for the staff- the lovely staff! * All the staff are rude and unhelpful. They al wear random uniforms, so it’s impossible to tell who is there to do what. * There’s not an area throughout this hotel, where the staff aren’t on their phones. I was at the bar at one point, in the middle of making my order when the staff members phone went off. He answered the phone mid order and just walked away! He never came back. * When you ask the staff something and they don’t want to answer, they just shrug their shoulder and say, “no understand” * There’s a scruffy female in the restaurant who stands near the doors leading to the outside dining area. She just stands there on her phone, snarling at people, she maybe barks orders at staff now and then. On several occasions she was walking around in a coat shouting at staff. * I tried to speak to her once, regarding the food. Her response “no

We just came back from this Hotel. we stayed 4 nights. I have no words to describe! Everything is fantastic. The food, The staffs, Location . Ambiance , I strongly recommend this Hotel.