Collection O Hotel Mocambo

As far as a budget friendly hotel near the beach and the city it’s hard to beat. For this I would rate it at 5 stars. The downsides are that the hotel is very dated, rooms and hotel areas are showing wear and tear but everything was clean. The walk over to the beach was close but you’re entering the public beach area. Staff seemed a bit annoyed with my presence.

This is an iconic hotel, unlikt the Hotel Ruiz Galindo in Fortín which is now abandoned, Hotel Mocambo mantains its character, sure needs a fresh coat of paint but other than that I am extremely pleased with my stay

The property is beautiful. Its beauty and history are incomparable, but property needs repairs. They have one restaurant with very little options and no room service. Location is not very convenient. The lady working the small gift shop is absolutely adorable very nice lady. The young man in the pool area goes above and beyond to make guests stay as pleasant as possible!

The staff was great (although primarily all Spanish speakers) from the front desk to the housekeeping team. I though the rooms were great. The mattress was a bit worn out but the room was super clean and with AC. There were a number of indoor and outdoor pools and easy access to the ocean. The breakfast was great and only 200pesos.

Very nice staff, room was nice. Air conditioner works. Complimentary coffee ironically was very good! room overlooks ocean. Would stay there again.

Iconic hotel- with unique stories, architecture, views, and kind staff. Location is perfect.

Check in is at 3:00 pm however I had to wait until 5:00 pm to get my room, bathroom was flooded every night from the rain leaking trough the roof, no cable on TV, the staff was very helpful and kind.

I work remotely and there was no wifi service. Staff is not kind at all, never showed a smile or a positive attitude. I called the front desk because I was not feeling week and they didn’t show any emphaty, just gave the phone from the pharmacy, They saw me waiting in the lobby for hours and never offered to call Me to my room once the medicine had arrived (which btw, I realized they had medicines in their store) Pictures are far from reality, facilities need a lot of maintenance. There were no Towels at the pool. Not recommended for handicapped people (lots of stairs without ramps)

Honest review here. For me this property is a paradox. The architecture, fabulous wood appoin**ents, interior spaces and interior pools of the common areas are absolutely beautiful and for the most part well maintained. Likewise with the rooms. The main pool area is dated but the main pool and surrounding mini pools are clean and well maintained. I couldn't help but feel I was in a hotel that was, in it's day, the Crown Jewel of Veracruz hosting Celebrities from around the world from a by-gone Hollywood Era of the 50's. As an architectural photographer I loved walking around the property taking photos of the grand wooden interior halls, columned bathing areas and conference rooms. Walking the exterior spaces is where the reality of this once grand hotel is unfortunately falling into disrepair. The complexity of the grounds is a huge maintainence undertaking and I imagine has suffered from the buisness decision to upkeep other areas of the hotel. I loved this hotel. I am also somewhat sad to see it's exterior decline. I will stay again as long as they maintain the rooms, pools and interior spaces as the currently do. Thank you for keeping this beautiful hotel functionally alive!