Guest User
October 18, 2024
They refused me access to the hotel because they claimed they didn't have the password to access the payment I had made with my card. I asked for proof that I was denied access, and they provided it, as well as proof that the reservation had been canceled by them.
I ask that you please refund my payment, as I had previously contacted you via phone and chat, and no one has responded. I await a response.
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