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On the date of arrival, the hotel staff Faizan was very helpful to arrange for my airport transfer even though was not pre-arranged. On Wed, the day before checkout, I settled all my outstanding & requested for an invoice but was initially denied citing the reason that I have paid thru Trip.Com. The staff in charge is don’t seem to understand that Trip.Com is just an agent & sole responsibility of issuing invoice liaise with the hotel. After several discussion, they finally agreed but issued an inaccurate invoice where 4 days stay was itemized instead of 5 days. When I was about to leave the hotel on Thurs, Faizan was on duty & I requested him to make the amendments (to the invoice) for me. He promised to email me the revised invoice but I have not received till now. So a good impression turned into an unpleasant one on the last day..

The location of the hotel is good, not far from the city center, and the scenery outside the window is good. But the hotel facilities are too old, not like a 4-star hotel at all, more like an ordinary hotel. There are no tea bags, instant coffee, etc. in the room; and the hotel did not change the bottled water for me after cleaning every day, and did not give me new bottled water for the next few days after I reminded. The breakfast buffet has very little choice, not even fruit. Compared with the hotels I stayed in other countries in GCC, this one is the worst! will not choose next time

The downtown area is very new and clean. The waiter is very professional and polite. It is the best experience for me in the Middle East. The price is also very moderate.

A pretty good experience in Kuwait. Location wise, it is very accessible with good parking facilities. Breakfast with excellent view of the city.

Overall it's OK Facilities: The gym has less equipment and the treadmill has some problems Service: The guy in the restaurant is very nice, there are not many breakfast options, but the dinner is good Hygiene: Average

The hotel smells clean, its cleaning is good, the people at the reception are helpful and there are 3 shopping malls near the hotel, many cafes,the location is great, you are in the center Bu the way thank you sheklo u so kınd and helpful!

everything was perfect, however the gym facilities needs a renewal or lets say a buff. They are in good working condition but not meeting my expectation for such a hotel.

I enjoyed my stay despite the short stay. Parking is available. The reception and service are very smooth and elegant. The room is spacious (for two people). The breakfast is varied and overlooks the city and the sea (22nd floor). I will definitely return to the hotel. Thank you.

This apartment hotel was lovely from the first moment we walked in greeted with amazing service from all of the employees. Easy check-in process and it was wonderful that it was connected to the mall. I would definitely recommend especially for great service.