Spark by Hilton Bluffton Hilton Head Island

The rooms are consistently praised for their cleanliness and well-maintained environment. Guests find the beds extremely comfortable and recommend the hotel for a pleasant stay.

I’ve stayed in pretty bad hotels, but this has been the worst experience. The whole hotel was under construction, the elevators stopped working so we had to walk through construction zones to get to the stairs, the workers bring their kids and it sounds like a playground in the hallways, the housekeepers are up at the rooms at 9 am slamming doors and it lasts the whole day- work was still being done at 8 pm, the fitness center ****** can only fit 1 person working out- treadmill broken, the breakfast was the worst I have ever had at a hotel, there is never someone at the front desk- have to say hello 10 times until someone finally hears and comes to the desk- a few times I had to walk into the construction zone and found the front desk lady in the back with her kid- being honest she looked like she was drunk or on ***** or something- HORRIBLE SERVICE, and to top it all off the WiFi would connect and disconnect every time you went on your phone. The whole point of a hotel is so you can sleep, and with the housekeepers slamming doors and boxes, and their kids running the hallways it makes it impossible. Maintenance needed to get into my room while I was inside so they can drill in towel racks in the bathroom, and they decided to change sheets and pillows in all of the rooms on the floor, could not even get into my room because the whole hallway was filled with boxes and trash. Unless they make this right I will never stay at another one of these hotels. Should have blocked off floors they wanted to do work on, or shut down completely for the construction. The workers don’t care and just wanted to rush to go home. Not one good thing I can say, totally disappointed and every guest I came across felt the same way- everybody took pictures of the mess

$300 for two nights. No hot water, no help from front desk. Construction on room above me ALL DAY LONG. No discount on room. Worst hotel experience I’ve ever had. I don’t recommend any ever stay here. I would sleep in my truck before staying here.