Grand Mercure Malang Mirama

This was my first time taking my infant on a road trip, and we chose Grand Mercure Malang based on its strong reputation and positive reviews. I'm happy to say that the experience lived up to expectations. The room we stayed in was clean and offered a spectacular mountain view. Upon arrival, we were initially assigned a room that was still being cleaned, but the hotel staff quickly realized the mistake and rectified it promptly. We also requested a baby crib, which was delivered shortly after without any issues. The bathroom was well-stocked with amenity kits, and there were plenty of clothes hangers available. The shower pressure was strong and very comfortable. I made use of the gym and swimming pool during our stay. The gym was well-equipped with a squat rack, a full set of dumbbells, a cable machine, and two benches. The swimming pool was pleasantly warm, which made for an enjoyable experience. Our room included breakfast, and there was a wide variety of food options available. The service throughout was kind and respectful. I would say the barista at the coffee counter could benefit from more training to improve their cappuccino-making skills, but it was still acceptable. I will definitely return to this hotel for future stays. I've also included some photos to help others considering booking here. Thanks again to the Mercure Malang team for a great stay!

5 star service from friendly and attentive staff. Spacious clean room with good shower. Restaurants were very quiet in the evening possibly due to the high price of the meals. Superb breakfast buffet. When we were there the roof top bar was closed due to a private function. The hotel is quite children orientated.

Big room and super nice interior, staff are well trained, facilities is great, tv is big, toilet is very spacious

Great place to stay. New and spacious. Great service and excellent breakfast selections. Staying here because its 5 mins away from the office, turns out best decision I’ve made

The hotel was very clean and public areas were immaculately presented. The staff were very helpful and attentive. Rendra and Maskur were great at assisting with arranging excursions and any queries. The breakfast did not quite reach the levels of other hotels of this quality and the location was a little out of town, but overall a very good stay!

As 5 star hotel, they limit water bottle request. Our advance booking for non smoking room, change to be smoking room and until I insist they change the room