Guest User
January 31, 2023
Because this hotel was not clear on their check in policy my 18 year old daughter and my niece where stranded in Milton Keynes after a concert. There is no one at the hotel to take calls after 10pm. I was in London frantically trying to get through to them, to no avail. The hotel knew there was a concert tonight. Even if it finished on time, they would not have been able to get into the hotel. My daughter wasn’t told about the 10pm cut off when she booked, which is absolutely disgusting. If she had known, she wouldn’t have booked it. The doubletree by Hilton came to their rescue, giving them a £200+ room at a huge discount. They said that they could not see two young girls on the streets. Shame the swan doesn’t share that opinion. I would never stay at this hotel. I would sooner sleep in the gutter.