Mercure Blankenberge

Brand new hotel and rooms, nice modern design, well located, next to parking, family room available for a perfect stay with two kids. But the hotel is not well managed: - Not really welcomed, with a receptionist insisting that we had duplicated bookings in their system, insinuating that we booked twice while it was not the case and that we never received two confirmations (everything was fully prepaid during booking) - Only two sets of towels in a family room for 4 - but missing towels delivered very quickly on request - Big stain on the bed - Disappointing breakfast: joining at 9am, no more pancakes, no more croissant, no more chocolate croissant, a few pieces of bread (with no refill during our 30mn stay), no napkins, empty juices, coffee machine out of order… The hotel is really great, fully soundproof (absolutely no noise from the train station), but it would require attention to details (reception, housekeeping, breakfast).

Good rooms and location.. no facilities for evening meals. We booked in on the 1st December, it was 3 deg and I was asked if I asked for the room heating to be switched on !!!! I had to be moved to another toom. Again, we had issues with room heating. The receptionist told me she had reset the heating to my room. The room temperature was in the region of 15deg. Around 04.00 in the morning, I heard the room fan ramp up and heating coming on. We had to switch off the heating at 05.00 as we were getting 25 degrees, and the room was overheating .. to be asked if I had asked for the heating to be switched on when it's 3deg outside is ridiculous It's really poor experience from a hotel claiming to be a 4-star hotel...

Lovely hotel and great staff. Bottle of bubbly in our room when we arrived due to Accor status. Bar was good and hotel is right in the middle of town. Room was modern and quiet even though it’s near the station. Only downside is parking is off site and it’s fairly expensive. Would definitely go back.

Very good place to stay and explore the area, service is good, breakfast if very good, rooms are very nice, premium room has minibar and is pretty large. There is a bar but not exactly a full restaurant. The Accor website states that there is parking space but it's not actually owned by the hotel so it's public, used by station users and others as well and pretty expensive at about 22 euro per day. The swimming pool is nice but located on the roof and no cover so not good in bad weather.

We booked a family room and the kids loved the bunk bed. Bathroom was very clean and luxurious. The only disadvantage were the plaatic covers around the matrasses which made for a sweaty sleep experiance. Breakfast ok and plentiful and the coffee was excellently.

Rooms were very clean and comfortable but the walk in showers did not have anti slip mats so weren’t suitable for small children or elderly people. Car parking not available and it’s €27 for 24 hours next door. No breakfast tea available on request.