Hotels Near New Look in Blackpool

I’ll start with the negative. Booked online months ago, and realised a week before that I had booked the wrong week. Having e mailed the online service they basically said tough!! However excellent staff on the phone helped me to resolve my issue. We had to upgrade rooms from twin rooms to double doubles. Check in was excellent and staff on reception were great. The three rooms were all on the same floor. They were very clean and the only negative would be that the bathrooms are a little tired looking and could do with a bit of tlc. Breakfast was good and Dot in the restaurant was so helpful, chatty and informative about the hotel, breakfast and Blackpool. We used the indoor and outdoor pool and facilities and it was all excellent. On the last night we ate in the pub bar. They serve until 10 which is a bonus and although I think the food is a little pricey it was really good and the service was spot on, again with really lovely staff. The location is by the Zoo and is a bus ride from the town centre. If there is only a couple of you buy the inclusive bus and tram tickets. If a few more (we were a group of six) it’s cheaper to get a cab (about £10). I like this hotel and currently what makes it a great place to stay is 100% the staff.

Lovely hotel with friendly, helpful staff. Room was lovely and clean fully stocked tea making facilities. Would definitely recommend!

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.

My wife and i along with 2 friends of ours stayed here on a 4 day coach holiday and all i can say is we had a fantastic time , yes its an old hotel , yes it could do with a bit of tlc but it has charicter and a lot of old charm which i find absoulutley fantastic , we were also treated to 4 nights of live entertainment all from different acts including a guy called Dave Vincent who is an Elvis impersonator and a fantastic one at that !!! , the food was ok and the room was comfy and very warm but just ask at reception for a fan and you will be presented with one , we were on the 3rd floor , the staff were all fantastic and so helpful , we would definitely stay here again at some point as all in all a lovely hotel , and can i say thank you to ALL the staff there ...brilliant !!!!!!