OYO the Chatwal Boutique Hotel

Stayed overnight last night and the room was ok but I expected a better standard of finish for the price. Literally just a few bit and bobs need to be sorted and it would be 5/5. Simple things like the bedside tables hadn’t been wiped, the walls in places are really tatty, do not look behind the sofa when opening a window. The bathroom is massive but again small things let it down the towel holder has come out of the wall and the walls are peeling. Breakfast, we were told there would be a selection of cheese and meats, pastries, yogurt etc, all there was were cereal, basic fruit and a few slices of salami. Anything cooked came at an extra price but when a continental breakfast is included you at least expect the basics of a continental. The staff however were absolutely lovely, the owners could do with just spending a few quid on the small jobs and it would be excellent.

Customer service first rate, definitely not yet five star as advertised, very much work in progress, disappointed no prior warning given restaurant was pre booked only not on website or many welcome emails, just need to get few things sorted