Basic simple room, just what I expect for Blackpool! Service when you arrive is simple and will let you straight in. Quite up to date rooms for Blackpool. Don’t know how but ended up with a random trainer outside our door, someone must have got lost, left an item at hotel, have tried to call and also emailed them to this day no response from them at all, that’s something that really does bug me, if u going to offer fancy ish rooms you need to get the customer service up to the same standard would have left a 5 star review for hotel if they had sorted if they had actually replied or dealt with me on aftercare