Kyah Hotel

We were travelling as two couples and booked two rooms. Checked in and when we went to our rooms one was not made up, mattress was bare with linens on a chair. They were moved promptly but it meant we weren't near each other anymore. We understand the hotel is old but both the sink and toilet is stained from rust and age and need to be replaced. The bathroom drain was also full of clumps of dirt and needs to be cleaned. Bed and pillows were great, room was large and comfortable and everything else great. But we are in the mountains and it gets very cold, as the floors are timber you need to have a rug underneath all the beds.

Really nice stay, in very quiet part of blue mountains. Blaq dinner was nice . Plenty of on premises parking and daily room service is also nice

Nice hotel with good service

Here's an improved version: "Our experience was quite disappointing. We stayed for only one night, but were charged for two a month later. Initially, when I inquired about extending our stay, there was no issue. However, when I tried to contact them about the overcharge, they did not respond and later refused to issue a refund. It's a shame that such practices exist. Think twice before booking with them."

Kyah Hotel is a Palm Springs (yes, I have been to PS more than once) inspired converted old motel with vegetable garden, a tennis court, desert styled plantation décor, with a hot tub (soon to be 2 hot tubs), and chicken coup. Located in the Blue Mountains, NSW, it is clear that investment was made to convert old style motel in the area into an oasis-like resort. I had a great stay in Kyah, I think the amenities are more than sufficient for a long weekend stay with family. Kyah made checking in and out a breeze, with the use of Goki app to access rooms and common areas. But to be honest, for a small resort such as this, the non-check process of the whole experience has made it impersonal and detached, as I feel we, as guests, are just a number to Kyah. But maybe this is the future of hospitality and resorts; in and out, with no personalisation. We shall see. I can totally picture Kim K staying in this facility and having her assistants checking in and out on her behalf whilst her driver drives her in direct to her room. And since everyone is an IG influencers nowadays, maybe this is the way forward. Love the front garden area; it is well maintained and there was a fire pit that we could use. Extensive maintenance needs to be kept up as most plants aren’t native to the area. The back garden hosts a chicken coup, where I am hoping that Blaq Restaurant (separate review on this fab restaurant!) would utilise the chicken to good use (doubt it though!).