Black Mountain Inn

Thankfully my credit card company ruled in my favor and I got a full refund. I booked a stay here via AAA. The Inn's address given to me by AAA was (and still is) incomplete - which is the responsibility of the owner to maintain - and the address given on Google was (and still is) incorrect. I was not able to find the establishment because of this negligence - I was navigated to the opposite side of town. I had to book a different hotel after a 10 hour drive, and after an hour of trying to find this place in a random neighborhood. When I spoke to the owner on the phone the next morning (she wasn't answering my repeated calls at 8pm despite knowing her guest never arrived), she said she was aware of these issues, that other guests had the same problem I did, yet she had not taken measures to update her listings on AAA or Google - and was unwilling to give me a refund. She was also quite rude. Months later, I am seeing that the address has not been corrected by the owner for either online listing. Clearly the owner doesn't care if her would-be guests are inconvenienced or can't find the place, given that she has a "no refunds" policy. Other information on the Inn's AAA and Google listings were misleading and incorrect (there's actually a quite limited check-in time, breakfast is not offered, etc.), and if correct information had been provided I would not have booked with them to begin with. Agents with AAA attempted to reach the owner to tell her to update the information on the listing, too. Furthermore, when I was booking my alternate stay at a nearby hotel (Hampton Inn in Black Mountain - really nice stay, such nice people!), they said they've had other guests that booked with the Black Mountain Inn, took one step inside, and turned right back around! If anyone else runs into the same issue: file a dispute with your credit card company if possible. I made my case based on the information above, and they issued me a full refund.