Costa Bitezhan Hotel - All Inclusive

Hotel was totally horrible! We booked apartment with sea view and we got a small dirty room. The hotel is not 5 stars - it is "-5 stars". This is the most horrible place where i was. They did not pay back the full amount of money for the reservation, does not matter that they had to do it, because they sell one thing and in real is totally different! Cleaning is 0, rooms are with really old furniture! Real price of the room in the hotel is 10 euro per night, it is like a motel!

Arrived with clutter and mess all over the steps into the hotel. Was booked in and taken to our rooms. The route was along a dark badly lit and tired looking corridor. The carpet along the walls was ruffled. At 3pm rooms still had trays with dirty plates and glasses outside them. Entered the room. Furniture very tired, scratched and very old. The bed mattress looked like it was very thin and again tired and worn out. I never sat on it so perhaps it was ok but I never sat on it as it wasn’t inviting in any sense and looked like if I did I would simply get springs sticking in me. Went into the bathroom and there was water all over the floor where the toilet was leaking. The couple we were with had the room next door and had the same experience but worse as there toilet had the previous users no2. Still sat in the pan. We immediately agreed that the hotel in no way lived up to its advertising and there was no way we could stay here and decided to go for a drink somewhere on the front to decide what to do. As we walked through the hotel we walked past the food serving area. Whilst no food was being served at the time we noticed the the hot food serving terrines hadn’t been cleaned with foo splash all over the metal work. We had paid for 4 nights but all agreed we would rather find an alternative place to stay and move even if it meant loosing our money. We found a lovely elf catering alternative that cost each couple a further £300 but rather that than stay in the disgusting surroundings we had arrived at. My recommendation DO NOT EVEN THINK ABOUT STAYING HERE. and in case you are interested, despite our explaining how we felt they refused to refund any money.

This hotel is a complete dive! Staff are incredibly miserable, carpets have not seen a vacuum cleaner all season and not fixed. Arrived at hotel after midnight. Patio door lock broken so not safe. Bin in bathroom not emptied from previous guests. Windows filthy Room is so basic it’s like we are in the 1970’s! Breakfast food was awful, coffee is like warm out of a machine. Again doesn’t look like it’s been cleaned all season! The fresh bread looked nice but then had a giant slab of margarine NOT butter with a knife stuck in the middle of it. The choice of fresh food was minimal. we couldn’t bring ourselves to try any food, it was disgusting and had to go out to buy ourselves a coffee and omelette from another hotel further along the beach. We paid for sea view and got a proper scabby room at the back of the hotel overlooking a building site. No lie in! Considering my husband worked 2 weeks of the month to afford this disgusting hotel, it was not worth the £1200 all inclusive at all! Love holidays marked this as a 4 star hotel and it’s barely a 2 stars in English terms