Guest User
January 31, 2023
The room was booked back in June, but before the guests enter, none of the staff checks the readiness of the room for occupancy. There were dishes in the room after the breakfast of the previous guest. After receiving the key and settling into the room, the TV does not automatically turn on. We must again go to the reception (because no one picks up the phone) and ask to send a master who will connect the TV. But the internet is so weak that the TV picture freezes every 10-15 minutes. Well, if something happens to the shower or the toilet, then it’s a total bummer. I myself had to wipe the flooded floor with towels, because the administrator listened to me and did not send anyone. We lived in room 323 and in the 36 degree heat we wanted to find a refrigerator in the room to cool drinks. But in the description there is a safe and a refrigerator in the room, but it is not there. The word Zhannat is translated as Paradise, but the staff and administration do not seem to know this.
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