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Amazing customer service from Christina allowing an early check in. Room clean and tidy and bottles of still/sparkling water in the fridge. Was slightly loud banging doors about 1-3am from late revellers but nothing too bad. Breakfast delicious- fresh homemade waffle and omelettes Drink prices very reasonable priced

The hotel is in a good location, in the city center. It is a good hotel for attending conferences and the price is affordable. I will book this hotel again for the next Birmingham exhibition. It is convenient for travel.

Please do get the lifts fixed asap - appreciate not fully within ones control but was a bit of a challenge having 2 out of 4 lifts not working; especially as a hotel that is not situated on the ground floor of the building.

I booked the hotel on Trip.com. The earliest check in time was 3pm. Check in was easy. I asked for a room on a certain floor and not too close to the elevator and got exactly what I wanted. Staff was friendly and professional. The room was nice & clean, with all necessary amenities included. The location is excellent. Its a short walk (under 9 mins) to Birmingham New Street station also known as Grand Central. Hotel is also very close to Bullring Mall. Shops, restaurants & banks are all within easy access to the hotel. I did not eat any meals in the hotel. Ate out at different restaurants. The hotel amenities are good and well stocked. King size room amenities: kettle, tea coffee milk, safe, mini fridge, ironing board, iron, hair dryer and toiletries. The shower does not have a glass door, instead it had a shower curtain which was torn on the top. The windows are not double glazed. It rained heavy. The sound of strong winds & rain hitting on to the windows was too loud. Double glazed windows would have solved that issue. The fire alarm went off on Friday morning 3 or 4 times in a row. I tried calling reception a few times but the line was engaged. The hotel should have informed all guests about the fire alarm but they failed to do so. I had to ask one of the cleaners about the alarm. She told me it was nothing to worry about. In general, I would gladly recommend this hotel to others due to location, cleanliness and comfort.

The location was in a prime spot. Next to all the main shopping and Christmas market areas. The room was modern, spacious, and very clean. The kitchenette was well equipped for self-catering if required. The staff were lovely, friendly and helpful. Although no parking on site, they have a deal with the nearby car park for £5 for 24 hours. The car park was safe and secure, and it was located a few minutes away. Overall, it was an enjoyable stay. It's definitely a consideration for future trips.

Everything is nice with loads of services. One minor thing is that the bathroom is the old kind of separate taps but that doesn’t bother a lot.

We'd booked a room with two double beds. I checked in first while I was waiting for my husband to finish his boys night out on Broad Street. The security were really tight on the door which I appreciated because I was by myself on arrival. Whilst checking in, I told the receptionist the my husband would be joining me after 2pm and may be a little out of sorts. They took both our details and I went to sleep. Roll on 4pm, I get a call from my husband saying that they wouldn't let him in, so I called reception and this issue was solved straight away. The room was perfect, corridors quiet, clean room, all the amenities, wardrobe, fridge and kettle. Breakfast was great! I'm a porridge, fruit and toast person although my husband tucked into a fry up. They do have a make to order omelette station too . I will definitely be booking here again because all our friends live in Brum and the staff, room and location of the hotel is perfect if you're on foot.

the room is good enough for 3 persons, though the sofa beds are actually smaller than the photos. well equipped with 2 head cooking hobs, small fridge, dish washer, microwave with grill function and sufficient utensils, and also instant coffee were provided. the water pressure of the shower is super good and water is hot enough but the toilet is a bit small, you have to hide just next to the toilet bowl then you have enough space to open the door. The down side is the service of the reception & housekeeping team. After we got the room cards, we couldn't access to the room and needed to go down to ask the receptionist to fix the cards and come back to open the room. After entered the room, we found that the water in toilet sink didn't go, we asked the housekeeping staff who was just working at the next room to have a look at it but who said we needed to go to the receptionist (as there's no inter-room telephone, we have to go down again). Then the receptionist arranged another room which was downstairs for us. We booked for 2 nights, when we came back to the hotel the next evening, the room cards didn't work, again. The receptionist claimed that it might be due to the cards being put together with the mobile phone that might damage the cards. However, we were sure the cards weren't put together with the phones! It would be perfect if a small box of tissue could be provided.

The staff's attention is discriminatory, for several nights 1 they did not put towels, another night they left us without shampoo and they added water to the hand soap, additionally they checked what was served for breakfast, they checked every day very carefully. We left very sad, we couldn't wait to run away from this hotel, we were very bored.

No complaints - the hotel is walkable from the New Street Station and the room itself is expected from the crowne plaza chain. Spacious room and generous 2 double beds as standard. Only very minor complaint is that the buffet breakfast could have had a bit more choice with the hot food.