Hilton Garden Inn Hotels in Birmingham

There were no towels despite me having a booking for six people, and only one toilet roll but after asking I did get everything I needed. Also there’s no point checking in online as it’s still a very long wait at reception. Car park is pretty much non existent but overall I’m happy with my stay.

The location is perfect at this price, it’s just 10 mins walking distance from the new street train station and the malls. The room is clean and the facilities are good with a mini kitchenette inside. The design of the room is quite modern as well. Will definitely stay again and it’s highly recommended.

Despite being a clean and comfortable hotel, we are still annoyed over their customer service when we wanted to change our booking as our pet died on our check in date. They would not change our booking. We did not want a refund just to move the booking to a date the following week. They refused.

First time staying in this hotel so was unsure what to think however the room is so comfortable and clean. Neli, the member of staff at the front desk, was so helpful and checked us in quickly and answered all the questions we had. It was nice to be greeted with a smile when checking in. The rooms are on the small side but the layout worked very well and makes the most of the space. The bathroom is clean and provides shampoo, body wash etc for people who are travelling light. Luckily the rooms have air conditioning which is perfect for these hot summer nights. Definitely recommend, amazing deal for the price!

There is so much to unpack here when it comes to Selina Birmingham. Never again am I staying at this hellhole of a hotel. For a name like Selina, the hotel sure is nightmarish to stay at. It's shameful that the hotel shares the same name with my non-biological/cosplay partner. There is no breakfast but at least, the bedding, the pillows and the duvet are comfy (but most likely due to the fact that I’m tired) and the wi-fi is decent. Unfortunately, this is where the compliments stop, especially when the dorm rooms are so dark, you have to turn on the flashlight on your phone in order to see. Not to mention, there is no television in the room I was staying in. To make matters worse, the dorm room is cold, coupled with no heating. I honestly don't mind the cold most of the time but the room temperature is too cold for my liking. Speaking of the ground floor, the Korean receptionist told me that I'm not allowed to eat my food at a table at the cafe and told me to climb the stairs all the way to the third floor in order to eat my food. It isn't fair, considering the receptionist with the short, dark hair tends to allow me to eat my food at a table at the cafe during the very early hours of the morning. I eventually lost my patience and yelled at the Korean receptionist. It's rare when I lose my patience. I threatened in a growly voice with, ”I suggest you fill the pot noodle to the top with water unless you want a scathing, negative review to be blasted on the radio for everyone to hear?”. Finally, she got the memo. The rooms, bathrooms and toilets and facilities are unsanitary (for example, there are biscuit crumbs all over the bed sheets. I didn't know until I got out of bed), the entire hotel itself is not accessibility-friendly as if the lack of a lift and the staff not being accommodating towards disabled people such as myself isn’t of any indication, the kitchen and the kitchen equipment on the third floor are dirty, there is no hot water in some of the bathrooms within the dorm rooms, the bathrooms and the dorm rooms are shared (therefore, there is no privacy), the lights keep turning themselves off if you’re idle (I’m more used to turning on and off the lights on my own accord), you need to pay £10 for a padlock which is complicated for disabled people and the list goes on. The toilets, bathrooms, kitchen etc are just as dirty as Badea Faulkner and Olive Allison Brown from the Avanzar House in Middleton, Manchester not cleaning up after themselves. And don’t get me started on the staff being problematic. They aren’t very useful to the point where I had to shout at them due to their language barriers and them not listening to me, let alone understanding me. This is troubling for autistic people like me. Never in all my years have I encountered such frustrating hotel staff members. Compared to the other hotels I've stayed at in the past, the hotel staff in these hotels were never infuriating. If a lack of staff doesn’t tell you the appalling

Friendly staff and the room is good value for money with nice breakfast included. The buffet breakfast has nearly all type of food needed though not much choice. A little short of staff to clean-up the used plates on the breakfast tables.

The 5th floor room was quite an experience to behold! Upon entering the wedge-shaped cave, we were met by a strange smell, which receded a little after 24 hours of opening the tiny window onto the concrete central courtyard (the only source of natural light). Cleanliness was a problem, as it was apparent that lamps and switches had not been cleaned for some time. Skirting boards had accumulated considerable amounts of dust. The brownish carpet next to the bed was threadbare and looked dirty. Decor was reminiscent of early 1970s. The beige wallpaper was falling off in places. Wood furniture was of a type that could easily have been picked up from a house clearance after the occupants had died. Ceiling stains from previous water leaks were apparent. Bathroom was that of a poorly installed 1980s design. Of course, shower bracket broken (shower head hassle to be held by hand) and there were brown stains within the bath and tiling. I swear upon using the shower for the first time that the water ran brown, but I could not replicate this later. I hope it was just rust. The toilet paper holder was at least quite humorous - pull the screw out to release the black electrical-taped holder to insert a new roll. This really is a joke. A hotel chain simply shouldn’t regard this as acceptable in 2022. We were offered free drink vouchers as compensation, but the room could not be changed as it was fully booked, due to a health conference - I hope the delegates did not leave more unwell than when they arrived. Positives - staff friendly (and apologetic), nice food, decent Wi-Fi, nice reception and clean bedding and towels.

The hotel is about a 10 mins walk to Chinatown. We can find many varieties of Asian and local cuisine. Hotel staff were super friendly and helpful, check in and out seamless. A value for money for a simple and short hotel stay 👍🏻

The hotel is well soundproofed, the air conditioner and wifi are working fine. The location is superior, across the road is China Town, about 5 minutes walk from Xinjie Railway Station, and about 10 minutes walk to the shopping center.