Holiday Inn Express & Suites Birmingham - Inverness 280

Great Room

Great stay, but if you stay ask to not be put in a room over the front desk or front entrance. The people that smoke are out side smoking and are very loud. Otherwise a great place to stay!

Okay Not bad. The hot tub and pool were empty. Breakfast was okay, except for the sour orange juice and frozen water bottles. The location felt safe, which is a huge plus since the downtown is a bit sketchy. The tub stopper was missing, and a few other cosmetic issues.

Amazing Everything was amazing,Staff was super nice .hotel was clean ,pool was clean , room was clean and also lobby.

Arrived approximately 7:30pm. They would not honor my ******* reservation after driving all the way from Atlanta that was made over a week in advance, attempted to call the hotel all afternoon and no answer.

This reservation was made through ******* and proved to be one of the most horrible experiences I have had in years. The desk Clerk was an absolute nightmare. The first set of door key/cards indicated that my room was room number 224 but despite multiple attempts the cards did not work and he tells me if I put them near anything magnetic, I ruin them. The second set, which was only one, I placed between my teeth. It did not work either upon returning to the lobby. He began to shout that I would not “disrespect him”. And insisted that the door was open and the key did work. He then insisted that I follow him back upstairs so that he could show me. As I neared the door to room number 224 I began to slow down, but he kept going. With a rather dramatic flourish he open the door to room 228 and looked at me to say there. When I showed him the room card that said 224 he got very still, then went around me again telling me I would not disrespect him in a most agitated manner and that I could leave. That seems like good advice at the time so I gathered all my stuff one last time went down to the desk and ask him please to cancel my reservation and was there anything I needed to sign? He said no so I left and went to a different motel. I called customer service from that motel room and was told I needed to call the manager of the Holiday Inn the next morning. I was not able to do that until about 1 o’clock the next afternoon and when I did a very gruff young man answered the phone.…….