TownePlace Suites Birmingham South

I travel often for business and am lifetime gold status with Marriott. I planned to stay 3 days. The first night was uneventful. I was put in a handicapped room but not unusual. The second night, right before bed, I saw the largest roach in the bathroom I had ever seen. I thought maybe they were spraying other rooms and I was concerned enough to put my food items in the refrigerator. Later that night I was woken by a slamming door. I then noticed another insect crawling across my bed. Alarmed it was a baby roach I immediately turned the light on. It kind of looked like a lightening bug. When tried to grab it in a tissue is burst. It was a bed bug engorged with blood. I immediately packed my belongings and asked for a different room. I was provided a new room but I couldn't trust this hotel and am not sure I will ever stay at Marriott again. I checked out at 6:30 am after sitting in the new room for 3 hours looking for bugs and waiting to leave. I don't have the luxury to call it done and travel home early. I have spend this evening steaming my clothes, shoes, computer bag and suitcase at a different hotel chain and I am afraid of the new hotel bed even though I have thoroughly inspected the mattress, sheets, head board, all seams, ECT and sprayed all concealed areas with PC duster. I failed to mention I have strong reactions to insect bites to add another level discomfort to those horrible experience. Steer clear of this hotel. I will likely be sleeping in the bathtub tonight. The front desk apologized but nothing more and I showed the pictures. The night manager just kept saying this has never happened. Well, now it has. I have yet to get the automated survey from Marriott.

Passing Through This is a great spot to stay near downtown Bham w/ the convenience of being right off 65.

The property was great but my wife and I slept two nights without A/C. We reported it and made them aware at the front desk, they said that they would report it and take care of it but it never happened. Having to spend two nights without A/C affected my wife physically and emotionally. It was just a bad unfortunity experience.

I like that I looked the other properties up and it’s one close to the places I’m going on trips this year

The hotel is updated and clean. The staff was friendly. The bed was not comfortable. We were not able to get hot water at the bathroom sink and it took a really long time to get hot water for our shower in the morning and that was with knob all the way on hot. We went to breakfast at 8:30 and there was a very limited selection of food to choose from.

Super clean. Room was very nice. Staff was very nice.