SpringHill Suites Birmingham Colonnade/Grandview

My debit card was charged the full price of the room after it was already paid for through the website. I’m having a horrible time trying to get my money back. Please help me.

My husband and I stayed here with our child for two nights. We traveled here to attend a football game. We were very disappointed with the condition of our room and lack of cleanliness. The bathtub was clogged and Peeling. We had to stand in the accumulation of water, soap scum And whatever was peeling from the bathtub as we showered. Since we arrived late on the first night of our stay, I reported this issue to the front desk in the morning before we left the hotel. I was reassured that maintenance would fix the issue in our room. We returned late in the evening to find that the bathtub was still clogged. I decided to call the Titanium Elite customer service line for assistance. The representative I spoke to contacted the front desk and was told that the maintenance person would be sent to our room to fix the issue. We were ready to shower and go to bed but we decided to stay up and wait for the maintenance person to fix the bathtub. No One showed up. We waited for an hour and ended up once again showering in a gross tub. Aside from the bathtub being clogged, the shower curtain was dirty and stained. The ceiling was stained. The carpet inside our room stained our socks with dirt. I ended up cleaning the bathroom floor myself with sanitizing wipes. We spent $450 to stay here for two nights. We will never stay here again and we would never recommend this hotel to anyone. $450 can be well spent at a different hotel that actually adheres to Marriott standards. The following morning, before we checked out, I asked why the maintenance person never came to our room to unclog the bathtub. The front desk representative told me the maintenance person was scheduled off this weekend?? The lack of staffing is obvious at this hotel.

Have stayed here several times in the last 12 months. Today in room 418. Cons: Room was extremely hot and stuffy upon check in. Multiple broken, cracked, and loose floor tiles in the bathroom. Bathroom sink and mirror were dirty. Light switches on wall were dirty. Pros: Best free breakfast of any chain hotel. Beds were comfortable. Carpet looked clean. A/C finally cooled the room down. Overall the bathroom was the downfall. Had it been up to par, would have given it a 4 star rating

Great location not too far from the major freeways and close to eateries. I could park my U-Haul in the back near the pool and didn't have to worry about anyone messing with my car. The staff was friendly the only drawback was the bathroom wasn't cleaned upon checking into the room. The toilet was not flushed and there was hair on one of my towels that was hung up.

The hotel is older but updated, and the staff was amazing. Was in town for a sports tournament as was most of the hotel. The breakfast staff and housekeeping did an amazing job keeping up with the demand. It is close to the interstate so that is a concern but we left the ac fan on and bring a fan so no issue. Location is great - would stay here again

the management of this property is the worst. After I had already checked in my room, the room was canceled without contacting me. When I arrived, they said they don't understand why and that Marriott reservations did it. the hotel didn't offer to help find another hotel or anything. When I contacted reservations, the system showed that the hotel manager canceled the room. The hotel stated false information.