Samalaju Resort Hotel

Samalaju Resort Hotel Reviews

Samalaju Resort Hotel

132, Samalaju Industrial Park, Bintulu, MalaysiaView Hotel Details
Samalaju Resort Hotel
Samalaju Resort HotelSamalaju Resort HotelSamalaju Resort Hotel
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Samalaju Resort Hotel Guest Reviews

3.8/5
19 review
Verified reviews
Location3.9
Amenities3.7
Service3.7
Cleanliness3.8
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All Reviews(19)
Positive reviews(17)
Reviews with photos/video(3)
Negative reviews(2)
Apink
Deluxe King Room
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jun 4, 2024
First time be here have a bit scared bcoz drive at the night But wake up in the morning, is very beautiful views I can see the sea, child's can swim at swimming pool Buffet food also good ~ Staff very helpful
Response from Property: Thank you for your feedback! We're glad you enjoyed the beautiful views and the swimming pool. Happy to hear you liked the buffet and found our staff helpful. Looking forward to welcoming you back! Warm regards, Elizabeth (Front Office Manager)
MELISSA
Superior Twin Room
Stayed in Apr 2024
Friends
13 review
3.0/5
Posted on Jun 5, 2024
Quiet environment and a good choice for family weekend stay!
Response from Property: Thank you for your feedback! We're glad you enjoyed the quiet environment. We hope to welcome you and your family back for another weekend stay! Warm regards, Elizabeth (Front Office Manager)
Guest User
Superior King Room
Stayed in Dec 2023
Business travelers
16 review
3.5/5
Posted on Dec 8, 2023
This is the only hotel in Samalaju industrial area. It is the best choice if you are visiting the factories around. Quite environmental and feel very relaxing even good for holiday travelers. It is a good place for rest.
Response from Property: Dear Guest, Thank you for your glowing review! We've thrilled to hear that our hotel served a peaceful haven during your visit to the Samalaju industrial area. It's great to know that our quiet environment and relaxing vibe not only support business needs but also provide a restful retreat for holiday travelers. We look forward to welcoming you back, whether it's for work or relaxation. Warm regards, Elizabeth GP(Front Office Manager)
CHIN KUI
Superior Twin Room
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 14, 2023
cozy place! Relax place🥰
Response from Property: Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that you found our place cozy and relaxing, as we strive to create a warm and welcoming environment for all our guests. Your comfort and satisfaction are our top priorities, and it's rewarding to know we've achieved that during your stay. We hope to have the pleasure of welcoming you back soon for another serene getaway. Warm Regards, Elizabeth GP (Front Office Manager)
Guest User
Chalet Twin Room
Stayed in Apr 2024
Family
22 review
5.0/5
Outstanding
Posted on May 1, 2024
Good service
Response from Property: Thank you for your feedback! We're glad you enjoyed our service. We look forward to the pleasure of serving you again in the future. Warm regards, Elizabeth (Front Office Manager)
Guest User
Superior Double Room
Stayed in Apr 2022
Solo travelers
1 review
4.7/5
Amazing
Posted on Apr 12, 2022
Nice stay 👍
Response from Property: Dear Guest, Thank you for your kind words and taking a moment to share your experience at Samalaju Resort Hotel. We are thrilled to hear you found our place nice and hope your stay was as enjoyable and comfortable as possible. Our team is dedicated to providing a welcoming and memorable for all our guests, and your positive feedback is a wonderful affirmation of our efforts. We look forward to the opportunity to welcome you back in the future for another pleasant stay. Please don't hesitate to contact us directly for any special requests or arrangements for your next visit. Warm regards, Elizabeth GP(Front Office Manager)
Guest User
Superior King Room
Stayed in Feb 2024
Business travelers
11 review
3.5/5
Posted on May 14, 2024
The hotel has a beautiful view and a swimming pool. However, you can only look at the beach and not go there, as there are crocodiles and cobras nearby. The cleaning is average, which may be the case for all Malaysian hotels. They can't speak Chinese, and they are not very friendly to Chinese people. The price booked by locals is quite different from ours
Original TextTranslated by Google
Response from Property: Thank you for your review. we're glad you enjoyed the view and our pool. We take your comments seriously and will address your concerns about cleaning. Safety is a priority, and we continuously manage our natural surroundings. We appreciate your feedback and look forward to improving your next experience with us. Warm regards, Elizabeth (Front Office Manager)
allergicdn
Superior Twin Room
Stayed in Feb 2024
Business travelers
2 review
3.5/5
Posted on Apr 15, 2024
Near the sea, relatively quiet.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to provide detailed feedback. We're pleased you enjoyed our seaside location and service. We appreciate your insights on amenities and cleanliness and are committed to improving these areas. We hope to have the opportunity to welcome you back and aim for that 5/5 experience! Warm regards, Elizabeth (Front Office Manager)
TOM CHOI 1981
Deluxe King Room
Stayed in Apr 2023
Business travelers
11 review
2.5/5
Posted on May 8, 2023
If it was a vacation rather than a business trip, it would be a different review. BBQ facilities and pool are good. The accommodations were large and the staff friendly. Breakfast in the morning was really the worst among business trips, and due to the nature of the area, lizards often fall from the ceiling, and cleanliness is not recommended.
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Response from Property: Dear Tom Choi, Thank you for sharing your experience. We're thrilled you enjoyed our facilities, spacious accommodation, and the friendliness of our staff. These are aspects we take great pride in. We sincerely apologize for the issues with the breakfast and cleanliness you mentioned. We're actively improving our breakfast offerings and have addressed the concerns about cleanliness, especially regarding the unexpected presence of lizards, to ensure a more comfortable stay for all our guests. Your feedback is invaluable to us as we strive to enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable experience. Best regards, Elizabeth GP(Front Office Manager)
Guest User
Superior Twin Room
Stayed in Nov 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 30, 2023
Clean and hygienic, good environment
Original TextTranslated by Google
Response from Property: Dear guest, Thank you so much for your kind words! We're delighted to hear you enjoyed the environment and found our facilities clean and hygienic. We strive to maintain the highest standards of cleanliness and comfort for our guests, and it's wonderful to know we've achieved that during your stay. We look forward to welcoming you back soon for another pleasant experience. Best regards, Elizabeth GP (Front Office Manager)
Anonymous User
Superior Twin Room
Stayed in Jan 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Very nice hotel
Original TextTranslated by Google
Response from Property: Dear guest, We're delighted to hear you had a wonderful experience at our hotel! Thank you for taking the time to share your feedback. Our team is dedicated to ensuring our guests enjoy a comfortable and memorable stay, and it's fantastic to know we've made a positive impression. We look forward to the opportunity to welcome you back for another enjoyable visit. Best wishes, Elizabeth GP(Front Office Manager)
msyun
Superior King Room
Stayed in Jun 2024
Couples
1 review
4.0/5
Very Good
Posted on Jun 18, 2024
okay
Original TextTranslated by Google
Response from Property: Thank you for your feedback and rating. We're glad you enjoyed the surroundings and cleanliness. We appreciate your suggestions on amenities and service and will work on improving them. We hope to welcome you back soon! Best Regards, Elizabeth (Front Office Manager)
Dr. Bhakta Hari
Stayed in Mar 2024
Business travelers
4.0/5
Very Good
Posted on Mar 28, 2024
It is an excellent and quite scenic place. The staffs were extremely good and very very helpful and the manager as well.
Guest User
Stayed in Jul 2023
Business travelers
0 review
1.0/5
Posted on Jul 1, 2023
Stunning location. No beach though. And that is it. Hotel is not maintained at all, bordering on being unsafe. Rooms dirty, equipment not in good order and not working. Staff are as help-full as they can be. But obviously limited by bad management. I asked a staff member if they are happy to work there. They could not answer me. Not recommended. This is becoming an embarrassment for the Sarawak state. Stay in Bintulu or Miri and travel if you have to work in and around Samalaju Industrial Park.
Abdul Haafidz
Stayed in Jan 2023
Family
3.0/5
Posted on Jan 25, 2023
It is a resort accomodation. Chalet was a bit not well maintained, musty smell, dirty blinds, cabinets. can improve on that part.