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My husband & I enjoyed our 4 days & 3 nights stay at Nirwana Resort for my Birthday Celebration. The staff gave me a surprise birthday cake while having a buffet breakfast at their Cafe restaurant. Our room was spotlessly clean, the staff were very friendly & accommodating to our request. I feel totally relaxed, renewed & recharged during our stay. Sunset was truly mesmerizing while savouring our diner at Kelong Restaurant. I will recommend this resort for those who want to be away from the hustle and bustle of city life and experience the tranquility & serenity of this Island. We will surely come back again.

Had a very good stay in Banyan Tree, we like the spacious villa either our own jacuzzi. Room was clean and appreciate the staff to prepare our room for night setup, with the mosquito nets and cools. Food was good and had good selection too. Spa massage was also good. You can ask the buggy to drive you anywhere within the resort and their sister hotels. Staffs are all friendly and always greet with a smile. Just take note a lots of insects so bring your insect repellent. And don’t have complimentary shuttle from ferry terminal, its chargeable. The TV is old model so cant cast your phone to watch Netflix. The telephone line will cutoff during rainy days, however, whatsapp service and will still be contactable with the reception. Overall a good stay if you want a private and relaxing holiday.

Awesome hotel, that is, Ctrip has to contact the hotel through the agent, can not communicate directly, not too convenient. The hotel is right by the sea and you can watch the sunset. The hotel's restaurant is better than any restaurant on the island! I ate three dinners this time, and I didn't step on thunder when I blinded a lot of dishes! The disadvantage is that the electric water heater is used, and the water will be cold after a long bath time. In addition, the hotel does not provide toothpaste and toothbrushes, and there is no renewal of cleaning for two days.

Great place to relax, very clean. Very nice staff and food is very good. The beach is very nice also

This star hotel is very new, the food in the restaurant is delicious and cheap, and the boss is very warm and welcoming! Close to the beach, you can go to the beach to catch the sea, and the coconut trees are very beautiful. There are umbrellas at the door of the room and ice-cold drinks in the small refrigerator. It's a great experience.

It was very nice. The location is about 45 minutes from the ferry port but that means it is quiet and relaxing which is exactly what we wanted. The staff were friendly and attentive. We tried as much as we could from the menu and it was all great. The crêpes for breakfast were especially good.

Biru is the villa area of Nawan Garden. The environment is very good. The waiter sent us to the door of the room with great enthusiasm. The single bed in the bedroom is a bit small and can only sleep one adult. If there are many people, you can put the two single beds together. The bathroom is a bit simplistic, if you need a comb toothbrush you can call. The overall feeling in Bintan is that people are very good. Even if the communication is not too smooth, they will not bother to explain. My request is to know one or two keywords. The only regret is that I saw a mini zoo in Nawan, I wanted to take the children to the waiter and told me that I was gone.

Everything was great but please learn to delivery ”no” message to your customer instead of stalling tactic. We requested for early checkin as the ferry disembarked at close to 12pm. The concierge told us it was subjected to availability. They will try to clean up room quickly. We waited close to 3hrs, 15mins before official check in time to get the room. But we noticed neighboring units were empty.. and due to low occupancy, the breakfast was ala-carte instead of buffet.

Good value for money, the environment is OK

Great stay, very very nice staff, good food (food is slightly expensive)