Natra Bintan, a Tribute Portfolio Resort

The resort's strengths include top-notch service, spacious and clean rooms, convenient location, and a wide range of amenities. However, some guests found the high prices for food and activities to be expensive.

Lovely place that is kids friendly. Lots of activities for the entire family. Food at the restaurant is great too! Recommended

Excellent service in the resort. I asked if they could set up something complimentary for my mom's birthday and they did. A Happy Birthday banner and a small cake. Appreciate the effort. But the cake shall be improved in the texture, it's too dry. But still we are thankful. There's buggy service around the resort which makes it so convenient for my elderly mom with knee pain issue. The breakfast spread is good! On 27 July, we had a negative experience at a point. We booked a massage at D'Bintan massage outside the resort, with 2-way transport included. We booked 8.30pm and we were told to wait at the lobby area at 8.30pm. We were having our BBQ buffet dinner at The Patio, the spa girl stationed at the lobby came into the Patio restaurant, approached me at 8.20pm while we're still eating, and asked me if i booked the massage, i said yes. And she stood there looking at me. I looked at my watch and told her, i booked 8.30pm right? She looked at her watch and said "ok yes 8.30pm" and left. Just 5 mins later at 8.25pm, she came to my table again and told me, the car is waiting outside already. At that point, i felt like she was rushing us to stop eating and go now, while we're still finishing up our food, which was quite rude. If its already 8.30pm and we're still eating, she can rush us. But we still have time to finish our food! Other than this, the stay and experience was all good.