Hotel Indigo Bintan Lagoi Beach by IHG

Went during sch holidays,hotel was clean and new furnishings, we liked the environment which was chill an We had a wonderful stay at Hotel Indigo. My room was spacious and beautifully decorated, with a comfortable bed and amenities was Secntia brand which was nice. The check-in snd check out process was seamless, service staff was great throughout as they were always greeted us with a smile, very friendly and helpful (shoutout to willy, ilman,tommy, adel & many more). We loved the hotel's pool area, and the breakfast buffet could have more live stations and variety. The location was near Plaza Lagoi & i would recommend to anyone looking for a comfortable and relaxing stay.

very good but food needs improvement. Spa was amazing. Staff constantly smiley and enthusiastic

Extremely extremely gooooood experience! We really enjoyed our stay. All the staff service was 10/10!!! Food at sugarbeats was good too! We had all 3 meals there. They also assisted us to for transport to other parts of the island, as well as changed our ferry booking too. Will definitely be back again!

From check in to check out, the service and hospitality of the hotel has been truly wonderful. The staff were warm and accommodating, helping us with special requests on food, late check out and other queries. Special shout out to Ilham at Sugarbeats who served us over 2 days! The hotel was also beautiful with the beach and water features in their landscaping. Every one of our rooms faced the beach and made this holiday feel very relaxed and lovely. Only downside was that slots for their spa was very quickly booked up, so do make a booking request as soon as you can.

Service is perfect but good if breakfast food could be improved.

Have stayed in at least more than 20hotels in my lifetime, this is by far the most beautiful and serene hotel ever. Splendid lush landscape with multiple seatings that allow one to relax while immerse with the landscape around. This place just let you reset your busy lifestyle. Love the multiple pools for kids to explore and kids club to entertain the kids. The rooms are superb and clean. Staff are also very courtesy, attentive and hardworking. Everyone walks around with a smile. Bicycles are littered around the estate that allow you to grab and go (the place is quite huge, so a bicycle actually helps alot!). Wifi access is superb too, everywhere we go, we got wifi access (better than our esim!) Guess the only let down is the pillows that seems abit too soft and the food choice is quite limited and not the best tasting, also they are quite expensive. But well, the hotel rooms, staff, amenities are enough to distract us off these small negligent negativity. As such, still 5 stars from us! Tip: Do sign up as member to get 20% off all food and drinks! It's Free