Four Points by Sheraton Bintan, Lagoi Bay Reviews

Booked an all-inclusive package for the hotel and the service was just top notch. 1) Called in advance and had the transfer from ferry to hotel arranged 2) All the staff were super friendly and welcoming, always checking in if we have any requests or needs. 3) Although the hotel is still under construction, all the amenities are working and super new 4) The beach was very clean, beautiful waters 5) we initially were offered only 1 menu for our all inclusive package, after the guest relation officer asked for our feedback and I informed them of the issue, the next meal I was immediately offered and menu with more options. 6) Food was very good! 7) Overall, great 3D2N stay and keep up the good work, hope to see more improvements (more activities)

Hotel goes the extra mile to arrange shuttle services for us from ferry terminal to the hotel, thank you !!

Strongly recommend to stay as the hotel is very new and in good condition. It is very near the beach too

10 minutes drive from the ferry terminal, very easy to get to Free transport provided to the back. New resort and great amenities, highly recommend

Location is good as it is located near to lagoi bay and other location e.g. safari lagoi etc. The cleanliness of hotel room is good. Just that the kids pool cleanliness looks abit cloudy and some tree branches inside the pool. The service of staffs are good and friendly. The facilities of the hotel is good. Just that the kids club floor abit dusty and some toys are spoiled.

Very nice hotel by the beach with great room and location. Very rec

New Hotel, nice quality

The room is neat and clean, the service attitude is very good, smiling faces, the scenery is good, the beach is fine, and the sea water quality is good. I also experienced the hotel spa which was very nice, the techniques were professional and very relaxing! Highly recommended! It's an hour's boat ride from Singapore, and the outbound flight is half an hour late and slightly bumpy. The return flight early in the morning is on time and smooth. It’s a great experience! Will go again!

There are no convenience stores or restaurants near the hotel, so take everything you need with you before you go. Please bring your own beach water play equipment. We do not provide any.

The hotel is very new and the service staff are very, very good. They pay great attention to details and prepared a great birthday surprise for my child. It couldn't be better. The beach is very clean and it is very suitable for the family to swim and enjoy life.

Nice hotel environment

The property was nice & new. Half the hotel rooms are still under construction but you don’t even realize that. The check in staff was courteous; the transportation staff, housekeeper, all exceptional. The breakfast was also amazing-good staff. The servers at the pool bar, however, should be re-trained. They were so slow, never coming for an order quickly. I decided to order 2 drinks at a time so I didn’t have to wait. They are the same servers around the pool & they make it hard to order anything as they are not around. there were around 7staff at the pool bar, all on phones/ chatting& laughing with each other. how awful will service be if the whole hotel is full? you have to beg to get your bill, so we resorted to just walking away until they chase you down for a signature. 2 incidents happened that were poorly handled. 1-my husband ordered a Moscow mule, then he commented that it tasted awful & there was not any alcohol in it. We passed it around the table & all agreed. The server came back and asked how is the drink? I said it tasted like no alcohol. Then he giggles &says we forgot. If we had said fine, was he just going to keep the extra alcohol? 2-when it rains there is not any drainage around the pool bar at all, some boards are already rotting and falling in. Worse, the tiles inside are super slippery & 4 kids fell. My kid was very badly hurt, then staff started vacuuming the water. A few more kids fell. We were offered only a milkshake for free.