Hotels Near Hibbett Sports in Biloxi

I called the Hilton Garden on Aug 2nd 2022 to get a hotel room and they told me they were full but the Hampton right down the street had the same room I was trying to book and they were owned by the same company so she could go ahead and book my reservation for me. Beach view suite with a hot tub by the bed, I didn’t see anything on the Hampton website about the having a hot tub but I did see reviews of people talking about the hot tub by the bed. I arrived to my room at 7:30pm to check in and nobody was here, I was in a hurry as I was down here for business so I had to leave without checking in, after handling my business I arrived back to the room at 9:30pm and again nobody was around to check me in, I waited for over 30 mins to be check in, when I finally walk into the room there was no hot tub, there was footprints on the floor like nobody had mopped the floor, the room floor was slightly dirty, the bathroom wall had some kind of stain right by the shower entrance, the wall had handprints on it, the mirror had not been cleaned and so much for a “beach view” I couldn’t even see the beach. I immediately called down and asked to get a refund and she told me there was no manager on duty at night but she would make a note for the manager when they came. I thought hard about just finding another room but it was after 10pm at night so I just stayed, I wake up and go down to check out and the manager was completely unprofessional didn’t even look like she was at work she didn’t even have a uniform on…. And she argues with me instead of trying to help me. Tells me that she basically didn’t care that the Hilton told me there was a hot tub because I didn’t talk to them or they would have told me they didn’t have a hot tub in the room (like that was the only issue) so we go back and forth and she ended up doing absolutely NOTHING. No discount no I’m sorry, no nothing. She and I quote “we didn’t tell you there was a hot tub and if my room was dirty and I was unhappy with my room I wouldn’t have stayed in it I would have went somewhere else” so I told her ok well I guess I’ll just leave a review of how terrible my stay was and she said “thank you have a nice day”

The IP is my go to ****** in the coast! Love the dining and entertainment options and the relaxing pool/hot tub!

As usual we enjoyed our stay at Hard Rock. It's a great place to go and enjoy the coast and scenery. We watched a movie in town and gambled and relaxed. Hotel was really nice and we had a wonderful time as usual. Retirement is the Best!!!

I stayed here just over a year ago when the hotel left a lot to be desired/swore I'd never return. I was thrilled to learn about the recent renovation and decided to give it another try since the location is convenient for my purposes and the price was good. They've done a really nice job renovating the hotel - the rooms and common parts are very clean and bright, there's new furniture in the rooms and the staff were incredibly nice and very helpful. However, instead of the 4 nights we had originally booked, we left after just one night due to the mattress. I have a bad back and there was no support so I got virtually no sleep! I asked if we could change rooms but was told the mattresses are the same in every room! The staff were very good about letting us checkout early with no penalty but it was disappointing since if there had been a firmer mattress, we would have been very happy to spend 4 nights there. I'm a Bonvoy Titanium member and frequently stay in Courtyards (and multiple other Marriott brands) but have never experienced any Marriott hotel mattress with as little support as this one. If they ever add some different, much firmer mattresses for those of us with bad backs, I would definitely return - but not until then!

When we arrived at 6pm the front desk said there was a wait for clean rooms and they could take our luggage and call us when a room was ready. There were other people waiting for rooms as well. Thankfully they found a room before I left the front desk and accommodated us! Great place for kids and adults alike. Will be returning.

酒店不錯，早餐一般。