Residencia Universitaria Resa San Mamés

1. There is no service at all. An old fat woman at the front desk has a very bad attitude. Every time she speaks to us as if we are elementary school students who have made mistakes, she is very rude. There is another thinner waiter with an okay attitude. Every time she wants to help us solve the problem, this old fat woman seems to be the manager and says no and doesn't care. 2. The room facilities are poor. The water in the shower is hot and cold. It can burn people's skin at one moment, and it is too cold to bear at another moment. The fat woman said that their water tank is broken and all the rooms have this problem, and they can't solve it for us. When it suddenly gets hot, there is no time to hide, and the skin is burned red. There are also facilities for the disabled in the bathroom. If a disabled person really lives in this room, how can he hide in a hurry when the water is hot? The bath towels in the room are changed every three days. It can only be cleaned once every three days. 3. There are errors in the message transmission and the attitude is arrogant. When we checked in, we said that there was breakfast and wanted to communicate with them. The fat*** acted as if we wanted to defraud. Just asked him to ask if we can have breakfast the next morning if we have confirmed it. She was angry and didn't help us check. As a result, we paid for the meal the next day. Later, she checked and the two meal coupons were wasted. 4. No consideration for customers. On the last day, we had to leave at 2 am and wanted to pack a breakfast in advance. They said that this service is not available in most hotels. Overall, this stay was a disaster. You can find better options elsewhere for such an expensive price.

L'hotel non si trova molto vicino al centro e neppure al museo Guggenheim, però entrambi i luoghi sono facilmente raggiungibili tramite il tram che passa proprio davanti. Personale abbastanza cortese. Tempi di check-in e check-out rapidi, servizio wi-fi semplice da usare e veloce. Stanze abbastanza ampie ma spartane e con mobilio molto semplice. I letti sono comodi. Il bagno ampio e con doccia grande e comoda. L'hotel dispone di pratiche e comode aree comuni: per lavare e asciugare i panni con lavatrici e asciugatrici, per leggere, per giocare a biliardino, per guardare la TV, per mangiare portandosi cibo da fuori. Insomma, una struttura molto giovane e pratica. La colazione prevede una sola cosa dolce (cornetto o altro) e una salata (panino) e poi una bevanda. Potrebbe essere migliorata aggiungendo qualcosa e variandola un po. Inoltre nelle stanze è prevista la pulizia soltanto una volta ogni quattro giorni (se si fa un soggiorno breve come noi, la stanza non viene mai pulita).