Moon Hostel Bio

I really liked the welcome. I was with super nice people in the room to be redone.

Well located, close to everything, decent bedding, clean linen. However, it was too hot in the room and impossible to turn down the heating. The elevator was working when we arrived, but broke down later. Parking nearby.

Disappointing, Dirty, Guests who told me that they were staying there because they had been expelled from a reception center and at night many drunk people arrived with a horrible smell of drink and to the point that they urinated in the beds and being 6 people in a very small room without air conditioning or fan. What's more, there is no security for guests. There is no 24-hour reception and these immigrants, and people expelled from detoxification centers, give their password to others so that they can enter the hostel and without being registered or having paid anything and use the facilities as they please. With the insecurity that this entails for the rest, who have paid and are registered and in turn enter the shared rooms. Not respecting either rest or schedules. There are cameras in the common areas and those in charge ignore monitoring and controlling that people who have not paid cannot enter, They are told and informed of this and they say that they cannot control it, since the 24 hours at the reception. It is unsafe since most of the guests who frequently stay at the hostel have stolen belongings from other guests. And at night the managers of the hostel do not answer the phone or your calls. There are loud arguments in the adjoining rooms. A horror and an astonishing insecurity. They lie on their website that there is a kitchen. There is nothing to cook with, no utensils. What's more, the thieves even took the dishwashing liquid from the sink where there are only old yellow plastic cups. An old refrigerator with expired food. Old, unsafe and broken elevator. I had to carry my suitcases down the very steep stairs. I asked for the complaint form because what was offered and displayed on the sales pages did not correspond to reality when I arrived at the hostel. The showers are very narrow with plastic curtains that flood, and there's nothing to collect and absorb the puddled water on the floor. You have to use the towels they provide to avoid slipping and keep the water from entering the room. A very expensive mini padlock, €10? There's a lot of noise at night from the bars and taverns, and you can't close the only window, and you can't even open it fully because the beds block it, as there's no air conditioning or fans. The heat is unbearable. I wouldn't go back even if it were free.

The entrance, dining room and room cards are magnetic and are constantly invalidated, they are defective. They do not fix this, even though I warn them that I have been left out in the cold at night, in the rain, unable to enter because of the defective cards. This has happened to more of my roommates. I urge the hotel to immediately fix this serious problem.