Occidental Bilbao Reviews

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

Well located, easy access parking amtough a bit expensive (20€/ night). Friendly staff. Beds are a bit hard and the pillows a bit flat but the rest of the room was good.

The hotel is large, the rooms are clean. Establishing Wi-Fi has some difficulty. But the balance is adequate and sufficient, getting a good grade in the quality/price ratio.

We asked about the pool and spa service to rest for a while that is offered and they only act as intermediaries and there is only the option of taking the pack with the gym for 20 euros

In Trip it is specified that the hotel has a free gym when it is paid. It would have to be corrected. On the other hand, the facilities are very good and the attention of the staff is wonderful at all times.

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Good service, very friendly receptionists, breakfast and garage a bit expensive, I'll be back

The hotel is clean and functional, within a 15 minute walk of the old town. The area around the hotel is quite run down, there’s a metro stop about mins walk away. Rooms are small but the en suites are good. Gym and spa are not part of the hotel but in a separate part of the basement, hotel guests must pay extra to use them each time they visit.

We stayed at the Occidental earlier as well and really liked the service and room. Would definitely stay there again.

It was a very comfortable hotel. We.will be staying there again after we visit other stops in Spain, before we fly home from the airport in Bilbao.

Good location in Bilbao. Super friendly and service oriented staff. Wonderful breakfast buffet. Really a shame that the outdoor pool was closed even though heavily advertised with on booking and hotel site, in a week when day time temp was 30 deg C. Car park is expensive at € 20 / night.

Good hotel, good location, nice views of city. Unfortunately we chose to stay here because it had a pool but it was closed for our entire stay.

Best were the staff, especially the two Ana’s (restaurant and bar) and David (bar), and the common areas and outdoor pool were quite pleasant, too. The room had a cheap feel for a 4 star hotel, inconveniently designed bathroom and clothe closet. The bed was excellent, however. The shower would have been nice if not for the badly tilted floor that caused water to stagnate in a small pool and which over time created a bit of mold. While the coffee at the bar was excellent, and so were the sandwiches in that area, the food in the pleasant looking restaurant was spectacularly bad on both occasions we tried it, no exaggeration. The hotel location was ok, working class apartment buildings all around and a very short and pleasant metro ride to Center 4 min walk from hotel, plus walkable down to old town if you don’t mind a lot of climbing on the way back. A mixed bag, in conclusion, but not awful, and would have given 4 stars if this was a 3 star hotel.

The hotel gym and spa is not free. You have to pay 20 euro to visit it. This is not made clear when booking it. Not ok.