Micampus San Mamés Students Residence

Overall good experience, good stay, good price, good sized room. Location was good. Beds were comfortable and not too small. Room was basic but we knew that going in. There was a microwave wave and fridge. It took us a while to figure out the air conditioning but it worked. There wasn’t soap in the bathroom. Some issues were that it being a dorm it didn’t have things that you would find in a hotel room like a blow dryer or cups. So we could heat water in microwave but we had to buy cups to hold the water in. If we had access to a kettle or a blow dryer or mugs, even paying to rent one would have made things easier. The laundry room did not accept coins so we had to download an app to wash our chonies. I’m not sure giving some app my credit info to be able to clean my chonies was worth it.

I arrived late at night and the self check in process was awful. The machine wouldn't work, then I had to try and get hold of someone on the buzzer. 15 minutes and multiple presses  later someone came, gave me a room card that didn't work then I spent another 15 minutes trying to get hold of them. This meant I got there at 1am and wasn't able to get into my room until 2am! A very anxious enduring experience and left me with the impression I wouldn't have anywhere to stay for the night. If you need to self check in, I would avoid staying here at all costs.

The property uses a keyless entry system and they are meant to send you a link before you arrive for the app. I received a number of emails all addressed to the wrong person. I was promised the correct link which never arrived. I arrived at the property after 6 so there is no reception. When someone was eventually contacted they refused to attend but provided the safe combination. There were at least 12 keys in the safe. There were 4 other people with me all of whom couldn't gain access. Atrocious service. Not what anyone wants. Locked out of your property in a country where you don't speak the language with absolutely no help from the company. Couldn't recommend!

Very comfortable for a short stay. Modern furnishings, nice to have a mini fridge and mini microwave