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Top rated hotels in Big Bear Lake

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Bear Creek Resort
3.9/511 Reviews
This place is a dump, and management is extremely rude and inhospitable for a business that is in the hospitality industry. We booked Unit 14 for a Saturday and Sunday night. When we arrived on Saturday afternoon, the unit had a strong odor that was giving us headaches and making my 70 year-old mother-in-law nauseous. We assumed the smell was from extra cleaning because of Covid, opened the windows to ventilate the unit and went out to do some outdoor activities in Big Bear. Wrong! The smell wasn’t from cleaning; it was from bug spray to try to kill the ants that we later discovered all over the kitchen, downstairs bedroom and living room. In addition to the ant problem, the water in the pool was drained (which was not disclosed on their website or Booking.com), multiple light bulbs were out, there were screens missing in several windows, one of the beds had a crater indented into the mattress that made it virtually impossible to sleep in, the TV remote did not work and the air conditioner literally spit out icicles during the night. Overall, the unit was dated (not in a good way) and run down. We weren’t expecting the Ritz Carlton, but we did expect it to be clean, free of bugs, with a working TV and light bulbs, and a beds that could be slept in. We could have dealt with the other issues, but the ants and lingering smell of bug spray were a deal breaker. Unfortunately, because we had been out enjoying ourselves during the afternoon and evening, we did not realize the extent of the ant problem until after 8 p.m. We called the front desk and spoke with Mandy. She was not at all surprised and did not deny that they had sprayed for ants before our arrival. In fact, admitting that there were major issues with our unit, Mandy offered to cancel our reservation for a full refund. She pointed out, however, that because it was a Saturday night, we might have trouble finding somewhere else to stay. She was right. We went online and called around to a few places, but couldn’t find anywhere else to stay on Saturday night (there were 7 of us – me, wife, four kids and grandma – so we would have needed at least two rooms). Because we could not find another hotel, Mandy gave us the option of staying on Saturday but cancelling and getting a refund for our second night. Since we didn’t have any other options, we decided to stay on Saturday and cancel the second night of our reservation. We were expecting to get a refund for at least half the amount we paid, since we had only stayed one night, and because of all of the issues with the unit. Instead, Bear Creek only refunded us $270 out of a $740 booking. So basically, they charged us $470 to stay one night in an ant-infested, bug-spray-smelling, run down dump of a cabin. For the past several days we have been fighting with Bear Creek to get a half refund (we should be asking for a full refund), and can’t believe the way we’ve been treated. On Sunday, Mandy basically told us we we
Lagonita Lodge
4.4/5103 Reviews
My first time to Big Bear Lake. Lagonita Lodge was a good value. I would stay here again. It sits right on the lake. I didn't get a lakeview unit, but you can easily sit on benches in areas provided to get your lake view. It is a typical timeshare type of resort. Mine was a one bedroom with a hide a bed sofa in the living area. Full kitchen with microwave and stove, full sized refrigerator, dishwasher, fully stocked with dishes , silverware, and cooking gear. There did not appear to be air conditioning in my unit, but there was a heater and it worked. In September it gets cool at night. Around 44 degrees. There is an activity schedule of things to do at Lagonita Lodge. I went to the pancake breakfast, ice cream social, continental breakfast, and the lake cruise. Most of these have an extra charge, but it is very reasonably priced. Boat cruise $10 for example. You can fish right off the shore or their dock. Fishing license requited. There is an indoor swimming pool. Outside Jacuzzi, and exercise room. There is much to do in the area. LL is located very near ”The Village” which has many restaurants and quaint shops. I also rode the Mine Shaft Coaster, rented a bicycle and rode the North Shore Bike Path. A 3 hour zipline tour is located nearby. LL rents kayaks, stand up paddle boards, and even a pontoon boat. Their front desk is open 24 hours. Check in time is 5 p.m. And checkout on Friday through Sunday is 10 a.m. Checkout on other days is noon. They have two Internets - the basic which is free, and a higher bandwidth Internet for streaming, etc. that costs extra. My Verizon 4g on my smartphone worked great here, so I just used that. The rooms are a little dated which I have found is typical of a timeshare resort. My room had some door jams that had been jammed and needed some paint. The icemaker in the fridge worked great. There were 2 TVs. One in the living room and one in the bedroom. There was a DVD player. Mine didn't work, but I called and they sent someone up quickly to replace it. They rent DVDs for $2, and there is Redbox in Vons and Stater Brothers. The location is towards the very west end of town. The main grocery shopping centers are on the very other end of town. It is about 10 minutes to get to the other end. Because it was September, the town was not crowded except on weekends. So that part was soooo nice. I am used to Lake Tahoe and this is a much smaller lake and town. I do recommend this resort and would certainly stay here again. If you haven't been to Big Bear Lake, I recommend that you watch some YouTube videos about what to do in Big Bear. There are many with great ideas you will find. My pictures of deferred maintenance are why I did not give Lagonita a 5 rating.
Embers Lodge & Cabins
4.2/542 Reviews
The lady that checked us in was very friendly and helpful throughout our stay. She had also called us earlier in the day to ask when we'd be arriving, just in case we were coming in after the office closed. We were very pleased when we walked into our king room and saw the huge fireplace and cabin decor. We found it to be clean and equipped with a mini frig and microwave. The down side for us was the very high bed which made it difficult to get into for our ”senior” bodies as well as the hard mattress with thin pillows. While some people may like a firm bed, we both woke up with back aches. There was some significant road noise early on, but it did die off to almost nothing by 10pm which ultimately resulted in a peaceful night. We were in room 2 . The shower was pretty small and the drain had a screw that stuck up above the tile floor. It was very difficult to not step on that area while showering and really needs to be fixed before someone rips their foot open.
Snow Lake Lodge
4.5/5102 Reviews
The room was clean and cosy. High ceilings, large kitchen with all you need, comfortable bed and 2 fireplaces. Also location is great! 5 mins from Snow Summit ski resort and 5 mins from lake.
Big Bear Frontier
4.2/5102 Reviews
Good! I like it!
Hotel Marina Riviera
4.2/5104 Reviews
Big Bear Village
We had a wonderful stay at Marina Riviera! The location is amazing, it’s just a few blocks from the Big Bear Village which has lots of restaurants and local shops. The rooms are beautiful and feature fun rustic furnishings. The beds are comfy and cozy. We brought our dogs and they were very happy playing outside. There was plenty of room on the property for them to explore and in the room. The staff were really friendly and the front desk was available for all of our questions/responded quickly. The views from the rooms are stunning. The back of the property showcases Big Bear Lake. The whole family has a fantastic trip and would 10/10 recommend staying at Marina Riviera for your next trip!

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Hotel Information for Traveller

Highest PriceNZD 7,445
Lowest PriceNZD 181
Number of Reviews1,519
Number of Hotels1,623
Average Price (Weekdays)NZD 1,096
Average Price (Weekends)NZD 1,260