Morinoryotei Biei

Excellent facility! We were warmly welcomed and helped with our luggage both for check in and check out and this is not something to be taken for granted, since it has happened to us very few times even in luxury facilities, so hats off! Wonderful location, surrounded by nature with the forest in part very suggestive. Entire facility and room very clean and well renovated in typical Japanese style with tatami, bamboo and many details of handcrafted wood work. Both public and private onsen (we had it in the room, outdoors directly on the snowy forest) dreamy; one of the most beautiful we have seen so far (we have already seen several always private and outdoors). The atmosphere you breathe is very intimate and familiar, it makes you feel at ease and pampered. Breakfast and dinner 7 out of 10, good but not excellent. The only negative note is the rigidity (typical of many Japanese) on the strict respect of the times: if you do not arrive on time for dinner and do not notify, you will not eat even if you have already paid for it, for the check out be careful because you will have to pay a supplement that will increase for every 10 minutes of delay. But, if you strictly adhere to their rules (as we did) you will have no problems and you will live a dream stay, even if a little stressful for us Italians with the impositions of the times especially. Overall, highly recommended!

This is not my first time staying in a high-end hotel, and I have high expectations for this hotel. Let me start by saying that the hot springs and food are both good. Most of the service was good, but there were a few things that made me unhappy. All you want to do when traveling is happiness, so anything that causes displeasure will stand out. There was an oil film and moss-like floating objects on the hot spring in the room. We thought it was sebum garbage left by the previous guest, and we were shocked. I went to the front desk to ask and learned that this was the ingredient of the hot spring. I asked again what the ingredient was? The other party didn't say sorry or explain to us at first, and he didn't mean to reassure us. He just said "hot spring ingredients" dryly. I understand Japanese, so I asked again, is it "花花"? The other party repeated what I said. The problem was that no other indoor hot springs I had ever bathed in had anything like this. However, the other party was dry and didn't want to explain at all. I think this is very unprofessional as a hotel employee. Even if you don’t know, can’t you empathize with the guests’ fright and confusion? During dinner in the evening, there was a table of Japanese guests sitting next to me. They gave gifts to the waiters and chefs one by one. I didn’t pay attention and didn’t know what they gave. I didn’t feel very good at that time. I was asked to eat. I felt a little uncomfortable at the time, and I always felt that they should do this kind of thing in private, or not accept the gift in principle, instead of doing it "showing off" in front of other guests. Although it is reasonable for hotels to accept gifts, doing it next to me while I was eating made me feel unprofessional. This is a public place, not a place to visit relatives. The most annoying thing was that the next morning, my family and I had no problem chatting while eating, but then the two Japanese guests from last night sat next to me. After that, when the waiter was serving the food, he came over and said to us, "Please speak softly." I didn't react at the time and didn't refute. People sometimes don't notice how loud they speak, but I thought something was wrong. We were really talking. There are no loud noises, and there are no noisy children, but they still have to be disciplined when they speak in a normal voice? What's even more disgusting is that the two Japanese guests next to me were talking loudly! Later, we were listening to the voices next door the whole time! Thinking about yesterday's gift-giving incident, I always felt that I was treated differently by the waiter, which made me very unhappy. There are hot springs of the same quality elsewhere. I am not in the mood to go back to a hotel that left such an impression. Good luck to those who are going.