Hotel Tulsi Casa

Disappointing Experience – Urgent Need for Improvement We have been staying at this property regularly for the past three years as corporate guests, but our recent experience has been extremely disappointing and unacceptable. * Unprofessional Conduct of General Manager & Staff-Mr. Santosh Kumar (GM) arrogant and dismissive attitude was highly unprofessional. Instead of addressing guest concerns, he acted as if basic services were an act of charity. As corporate guests, we are not looking for complimentary services—we expect professionalism and courtesy, and the service standards that a reputed hotel should uphold. * Poor Hygiene & Maintenance – The condition of the rooms, washrooms, and air conditioning system was substandard, with a clear lack of cleanliness and upkeep. The linens provided were dirty, raising serious concerns about hygiene and overall housekeeping standards. * Deceptive Policies & Overcharging – The front desk initially committed to a 24-hour checkout policy, but at the time of Checkout they have overcharge us. When we questioned this, we were met with arrogance instead of a professional resolution. This kind of last-minute policy manipulation is unacceptable. * Substandard Breakfast – The breakfast quality was disappointing, both in terms of variety and freshness, making the dining experience far below expectations. As long-standing guests, we are deeply disappointed by this decline in service. The mismanagement and unprofessionalism not only damage the hotel’s reputation but also make us reconsider our continued patronage. We urge the management to take immediate action to ensure these concerns and implement necessary improvements in staff behavior, housekeeping, and overall service quality. Regular guests deserve reliability, respect, and proper hospitality—not excuses and arrogance. We look forward to a prompt response and corrective action from the management. Regards - Naveen

Hotel not provide complimentary lunch/ dinner , even they confirm for the same to me when I ask for that. Hotel charges a huge amount also for complimentary Food. restaurant and front desk staff are liar, they denied their commitment . room service is also bad , basic things like toilet kit, provided after demanding food Quality also not up to mark as they charged for that.

extremely disappointed with the facilities. The room and toilet were unhygienic, and the overall conditions were far below expectations. Given the poor standards, I feel that the stay was not worth the money paid. I request a refund or at least some form of compensation for this experience. Please address this issue and improve your facilities for future guests. I look forward to your prompt response.

Centrally located with good arrangements, stay was comfortable. Cleanliness can be improved. Staff are helpful breakfast is also decent.

My saying is very well, food is very good, room cleared, no extra noise inside room, staff behaviour good,

This hotel tulsi casa is mentioned as 4 star property in bhopal. Actually it's a lodge. Entrance was having a very bad smell. Area was creepy. Rooms had cockroaches. They didn't had hot water facility. We were getting proper hotels in 2-4k extra. It was a terrible experience