Bexley Village Hotel

Conveniently located near shops, bars, and the train station, with easy access to transportation. Guests praise the friendly staff and comfortable, clean rooms with varied pillows.

stayed here on saturday night as we were attending a family party in Bexley. The checkin was friendly and helpful, and our room was clean, comfortable and the towels and bedlinen were of good quality and freshly laundered. An ample supply of toiletries in the bathroom plus tea, coffee etc with nice mugs and wine glasses supplied for in room drinks. A very good nights sleep was had (we had a room on the first floor overlooking the side of the building, but can't remember the number!) There were plenty of local establishments serving breakfast so we didn't go hungry as the booking is room only. We would stay again!

I regret to say that our recent reservation at the Village Hotel Bexley was extremely disappointing. The experience was marred by a significant issue that left us stranded in the middle of the night. After an enjoyable evening out, we returned to the hotel at 12.20 am only to find that we could not get the external door open via the key card we were given, as we found out later the door had been locked from the inside. Despite repeated attempts, the door would not budge. We immediately contacted the hotel and were put in touch with the owner, 'Lucky'. He assured us that he would be there in 10 minutes to resolve the issue. However, 10 minutes turned into 20, then 30, and then 40. Despite our repeated calls and increasing frustration standing out in the cold, Lucky continued to tell us he would be there in "another 10 minutes". It became apparent that he had no intention of coming to help us. My wife’s medication was in the room, and she needed to take them that evening, he was not interested, kept saying he would be there in 10 minutes. An hour later and it was clear he had no intention in coming out to assist. As a result, we were forced to find alternative accommodation at 1.15am in the morning. This not only disrupted our night but also left us feeling deeply disappointed, distressed and let down by the hotel's management. The next morning, we returned to the hotel and explained our predicament to the receptionist, making it clear that we expected a full refund. She contacted the owner ‘Lucky’, as she did not have the authority but he refused to speak with us, leaving us feeling completely disregarded and disrespected. The lack of responsiveness and accountability from the hotel's management was shocking and unacceptable. This experience left a sour taste, and we would strongly advise against staying at the Village Hotel Bexley. The way this situation was handled shows a complete lack of concern for guests and their well-being, and we urge the management to take customer service more seriously in the future. We did get a refund, less the booking fee, but no apology for the inconvenience or any concern for our wellbeing, didn’t care where we did stay, or about my wife’s health. Also as a footnote, I am sure there should be a member of staff on duty or in the establishment at night to ensure customers safety re fire risk, for example under the ‘Occupiers Liability Act 1957 & 1984’