The Peninsula Beverly Hills

Facilities: Great! Although it is an old hotel, the quality of the Peninsula has always been online! Hygiene: Very good! The room, bathroom and bedding are very clean and tidy Environment: Luxurious and elegant, every detail of the hotel shows luxury and nobility Service: Perfect! All hotel service staff are very warm and friendly, and will politely address the guests. The house car service is also perfect, and they also carefully give the guests a pillowcase with their initials! Everything is a surprise! The Peninsula is definitely the best luxury hotel in Los Angeles, everything makes people feel perfect! I will stay here again when I come to Los Angeles in the future!

The room is just a little better than the average five-star hotel, not super good. But the service is so good, the service is really nothing to say. If the budget is enough, it is very comfortable to stay

I can't imagine this is the Peninsula Beverly! One of the best hotels in Los Angeles! I won't talk about how dirty the shower head is, how much dust there is on the hair dryer, and how much hair is under the sofa. I was changed to another room on the last day. I endured it. I really can't stand the money. The $600 pre-authorization has not been unfrozen for me so far, and my consumption amount was swiped on top of that. To this day, they still don't admit this. I am determined to get the $600 back. Let me give you the most sincere and direct reminder: on the day of checkout, the first bill showed a consumption that did not belong to us, and three charges for extra beds that should not have appeared (there was no extra bed at all). After I raised it, all of them were cancelled and said they were wrong. I thought it was over. Later, I received crazy bank reminders, swiping 400, returning 40, swiping 21, a consumption of more than 300 US dollars was repeated countless times like this. I went to the front desk to ask, and he said sorry that the staff kept swiping the wrong amount (are they not good at math). I was fine with all this, I just had to be patient and finally get it right. However, on the first day after I got home, I received the bank statements for the two swipes. I called the bank to ask if the 600 pre-authorization was unfrozen, but the bank said it was not unfrozen. I have been contacting Ctrip for almost four days, and each time a different employee helped me handle it. The conclusion they came to was that the hotel had nothing to do. The 300+ consumption was also deducted from the 600, and the rest was unfrozen. Is that 95588? Such a simple thing was messed up by one of the best cities in the United States, Los Angeles, and one of the best hotels, The Peninsula Beverly Hills. I have nothing to say! My heart is uncomfortable.

The experience was average - The room on the third floor faces the staff passage, and there will be clinking noises after dark; there will also be sounds of things being moved from upstairs - There is no view after opening the window, just a street, and there is a smell of cigarettes - The hotel is relatively small, the building is relatively old, and the elevator does not require a card - Because of the time difference, the sofa bed needs to be unfolded in the evening, and it takes two or three people to make the bed every time - Fruits were delivered for a few days, but bottled water was not delivered every day - When checking out, I found that the parking fee of $70 was deducted for 2 nights; we did not bring a car and had no visitors, and the front desk called Valet to confirm before canceling the fee - There was a large clump of hair in the cloakroom of the room, and no one cleaned it

Stayed for 8 nights! The experience was great! The hygiene was very good! Very patient

The service is unbeatable! The room is also very nice and new. I stayed there for ten days and it was very pleasant.