Samba Betim

We liked the hotel, the breakfast was incredible, everyone was very polite, but when we got to the room it had a very strange smell.

Hotel fulfilled what it promised, accommodation, services. Service may take a while as there are few staff depending on guest demand. Wonderful breakfast!!! Super varied, we needed to leave before 7:00, but we were still able to help ourselves.

I stayed for 3 days and my room was never cleaned, I found it very strange. Other than that, it was peaceful. I believe that breakfast could have more options.

Lugar organizado, limpo, funcionários simpáticos

We were working from 10/13/21 to 02/07/22, everything went very well. 1) old room but everything works, very clean and Marcia left it spotless. 2) everyone at the reception is very kind (I won't mention names because I might forget someone) 3 Breakfast is a show in itself, Michele and Damares are lovely, Michele taught me how to make the cakes, which my husband Marcos loved it. 3) two observations: a) disposable cups may be useful, but they are not environmentally friendly, you could use a glass cup for juice. b) The coffee room has horrible leaks, that damp/moldy wall is a nightmare for those with renitis, I hope they fix it. next work in Betim, Samba will be our stop

Firstly, a person in a terrible mood attended to us, we were late for an event, and she didn't make one iota of effort to speed up our service. We made the payment and went up to the room, we are a couple with a child and they put us in a room with two single beds, which was not enough, we received a call that the wrong amount had been charged, we had to go down and pay the rest. I was charged 10.00 at the entrance for parking, an amount paid by my husband along with the daily rate. I requested a room, with at least a double bed, and it was granted. We arrived from the event, got two mineral waters, left to pay on the way out. This morning, as we were leaving, we took 10.00 to pay for both waters (4.00 each), and were surprised by the employee saying that we had not paid for parking. My husband, to avoid further dissatisfaction with the hotel, went back to the parking lot and took more money to pay what we had already paid (in this case, 18.00). Okay, checkout done. My parents and brothers also stayed at the hotel, they checked out later. When they were doing it, they were informed that we had not paid for the water we collected. Like this ? In addition to the water, we also paid for parking twice. I called my father, asked him to put it on speakerphone and explained how I had paid. The employee said that the other person who was before him had not signed off. Very disorganized! Anyway, TERRIBLE experience at hotel samba. I await a response!