Wilbur Mansion

The Wilbur Mansion provides excellent facilities, exceptional service, and a convenient location near attractions. Guests enjoyed spacious, clean rooms and beautiful views. However, some may find it lacking in variety.

Lou and the hotel staff were stellar! The room had the old world feel with all modern conveniences. We will definitely be back!! Thank you.

Let me start this review with 2 points: First, I was previously married & we held our wedding reception at Hotel Bethlehem. When planning my second wedding, I did not feel it was appropriate to host our wedding at Hotel Bethlehem, even though it is one of my all-time favorite hotels. Second, I am a corporate event planner. I worked for one of the largest employers in the Lehigh Valley for over 11 years and I am now an Event Project Manager for the 3rd largest company in the world. I have planned events all over the country and have worked with hundreds of hotels, conference spaces and vendors during my career. My fiancé (now husband) and I live a plane ride away from PA. However, it was important to both of us to have our wedding in the Lehigh Valley. I knew planning from afar would be somewhat challenging, but given my experience and connections I was confident that I could make it work. I heard great things from PA friends about the Wilbur Mansion. It was a new, beautiful hotel/restaurant/venue in the area and according to everyone the food and drinks were amazing! We talked with one event manager and felt comfortable moving forward. We signed the contract, and I emailed her asking when a deposit was due. No response. I emailed again a couple weeks later, no response. I called and left a message (the only phone number on the website went directly to her voicemail). No response. I called again and left a stronger worded voicemail and received a call back almost immediately. The initial person I worked with was no longer there. I asked if anyone was checking her email or voicemail, they could not really respond to this. This should have been my first red flag. Throughout the planning process with the Wilbur, things were scattered at best. Calls and emails were not responded to until it was the 2nd, 3rd, 4th time I reached out. We had our tasting, and the food/drinks were great as promised. However, during the tasting the latest event manager assigned to us casually mentioned we would only have 30 parking spots allotted for our guests. I was confused since we were inviting and contracted for over 115 people. I asked where everyone else should park, she said that it was up to me to figure out. She also told me I had to provide the Wilbur with a list of who would be using the 30 spots prior to our wedding (funny that I would need to be so organized when this place was not). I asked if I could print out cards numbered 1-30 and the first 30 people to arrive would get a spot – nope they needed the list beforehand. Now, if you think about this like an event planner (ie -me), I have to include some type of information in the wedding invitation regarding parking which meant I needed to determine who of my guests would get the 30 spots in advance and hope they could actually come to the wedding – before the invites even went out! This was an unnecessary complication that caused a lot of back and forth & reworking the invites at the last min