Kevin
February 20, 2024
The customer service in this hotel was terrible. In the middle of the night, our toilet overflowed spilling water onto the floor. I turned off the water, but had to use our towels to clean up the bathroom. Te maintenance man came promptly and fixed the toilet and said that he would notify housekeeping to replace our towels. After contacting the front desk, they stated they would bring our towels to the room, as we could not take showers before an appointment we had. We contacted the front desk many times and they told me they were out of towels. It took nearly three hours to receive towels and we nearly missed our appointment. I will consider other options next time as I frequently travel to Pittsburgh.