Premier Inn Bognor Regis

Staff Service: Consistently praised for being friendly, attentive, and accommodating. Guests noted that staff went above and beyond to address requests, provide guidance, and ensure comfort.(based on 1 review)

Stayed for 2 nights for work. Dated hotel, unhelpful staff, bed comfy but pillows are old and either flat as a pancake or hard and lumpy (including the spares in the wardrobe I fished out last night) 11pm tonight the fire alarm goes off, after 30 seconds or so you can hear all guest opening their doors to see if we have to evacuate. After around a min the alarm goes off, but no one knows if it’s a false alarm or not. Just left to go back to our rooms hoping it’s not an actual fire. It’s 1am as I write this on my second night having woken up again! With neck pain and headache from the pillows. The room is uncomfortably hot and there are window restrictors on the window so can’t really get any fresh air in the room to cool down. The vending machine in the lobby card payment function is broken, had no change only notes. Receptionist couldn’t help and suggested I drink the water out of the bathroom tap! It’s a hard water area, the limescale that is in the kettle and water marks on the glasses are enough to put anyone off. Yesterday on arrival at 11.30pm id forgotten my toothpaste, receptionist shared they had ran out of the little packs they sell to guests and I had to uber toothpaste (thank god for uber and the driver who didn’t give up finding me, as the front reception area is blocked off. You need to literally walk round the back of the hotel to get in and it’s not signed posted). Breakfast was ok, nice that it’s cooked fresh to order. But again the cutlery and glasses look dirty but I do just think this is limescale from the water. But it’s very off putting! I have not found a single staff member helpful, in fact I would go as far to say they are rude or have a rude expression when spoken to. Like everything is to much trouble (apart from the lady who served me at breakfast, she explained everything to me and smiled at guests when talking to them) The company I work for has just opened another site in Bognor, but I will not be staying in this premier inn again and will go to the Chichester one and hope they have better staff and facilities there. This is a weekly booking that has been lost, due to the terrible facilities and questionable customer service.

Pillows were lush and the bed comfy, room clean and spaceous. The restaurant attached had really good tasty food. 7 of us ate there and we all really enjoyed it. I would stay here again.