Best Hotels near Triskell＇s Ritualshop, Berne

Nice Looking Hotel, Lacking Service I had high expectations for this hotel because of the name and the price and felt it didn't live up to either. The room was small but very nice room features and esthetics were great. The view was awesome, the bed was comfy and I loved the pillow menu. The room service was also really great. Good food, amount of time for delivery was great as well. The not-so-good: Our ”air system” in the room was not working the entire time and it was a constant fight with the hotel staff for them to even look at it. It was never addressed during our stay at all. When we brought it up to the lady at the front desk she told us we should open a window. I didn't pay $350 a night to be told to ”open a window” and I'm not a fan of sleeping with bugs that fly into the room. We did manage to get a fan for the room and that did help a little but the attitude was not appreciated. Also, we had a problem with housekeeping unplugging anything and EVERYTHING left to charge in our room while we were not there. One item was my electric toothbrush which was dead. They even when as far as removing our room key entirely from the wall. I found this very unacceptable. We are energy conscious but if I leave something to charge it's for a reason. Also on our checkout day housekeeping walked into our room at 8 am and saw my husband naked getting out of the shower. The location is okay, not super convenient, overall beautiful hotel but staff need some major training in how to service and communicate with guests.

I was in Bern Youth Hostel for two nights and I have to say that it is a super address for a short stay in Bern. The booking and payment in advance was completely unproblematic. The staff was super friendly, took time to explain things and you could even pray nicely. The rooms are spacious, clean and great bonus: there is one box for everyone that you can close with the room card. Breakfast is inclusive and it is more than rich: coffee, musli, bread, cheese, fruit as much as you want. With the expensive prices in Bern, this is an absolute enjoyment to start in the day. You get the price including the Bern Card 2. Class with which you can use all public transportation (including the belt track). I have only two small things to defect: bathroom and toilet were built in the staircase and very narrow. And the mattresses were absolutely through. In addition to these small things, I can only recommend a visit because of the location. The hostel is located directly in the city centre and still is pleasant and quiet right next to the Aare.

I must say, my recent stay at this establishment was tainted by the presence of an employee who seemed determined to mar an otherwise passable experience. Allow me to recount the unfortunate encounter with this particular member of the hotel staff, whose ineptitude and condescension left much to be desired. My ordeal began with the seemingly standard check-in time of 3pm. However, I was forced to entrust my luggage to their ”luggage room” due to this policy. Upon my return for check-in, I made the grievous error of inquiring about my luggage. The receptionist who had taken over displayed an insufferable attitude, insisting that I retrieve my own bags, as if I had been suddenly promoted to the hotel's porter. To make matters worse, I was informed that the air conditioning throughout the entire hotel was non-operational. This announcement was delivered in a manner befitting a stern warden, devoid of any apology or offer of compensation for this inconvenience. It was only after I mustered the audacity to request compensation that she begrudgingly muttered, ”I can offer you free parking,” as if this paltry gesture should suffice. Regrettably, this 'compensation' left much to be desired. When I inquired about the parking fee, which, unsurprisingly, was exorbitant at 18 CHF, I could barely contain my astonishment. At this juncture, the receptionist, dripping with condescension, remarked, ”Yeah, this is Switzerland here,” insinuating that I, a mere Belgian, should be grateful for their overpriced parking, as if it were some sort of privilege. It is worth noting that it is the guests who fund her livelihood, and a modicum of respect should be obligatory. As if this litany of incompetence wasn't enough, when I discovered that my EU plug was incompatible with Swiss electrical outlets, I had no choice but to return to the reception desk. Once again, the indifferent receptionist displayed a complete lack of interest in my predicament. She dismissively informed me that no adapters were available, and the sole adapter they possessed had already been claimed by another guest. Her apathy and unprofessional demeanor were profoundly disheartening. In conclusion, it is my sincere belief that this receptionist's woeful performance reflects poorly on the hotel's overall reputation. She embodies rudeness and ineptitude to such an extent that it is clear she is profoundly unsuited for a career in hospitality. I implore her employers to reconsider her place within the industry; perhaps a career outside of customer interaction, such as working in a factory, would better suit her temperament and capabilities. On a somewhat brighter note, I feel compelled to acknowledge that the other five members of the hotel staff I encountered were, without exception, lovely, warm, and highly professional individuals. It is a tremendous shame that this particular receptionist stood in stark contrast to her colleagues, as she was the sole staff member who appeared to be disinterest

The Kreuz Bern Modern City Hotel is located in the old town of Bern. It the nearings of the hotel there are lots of shops and restaurants other than some of the best places in Bern such as the Bundeshaus. Everything is perfectly reachable within a walk of max 30 min or by simply using public transportat (the hotels had a lot of bus and tram stops at around 4 minutes and the Bern central station at 10 minutes). We were also provided with the Bernticket, with whom we had free access to public transport in Bern. Breakfast is buffet style with plenty of choice. Rooms are nice and comfy. One side note about the rooms is that the double bed was a bit uncomfortable since it was composed by two single beds placed togheter. The hotel provides you also with a variety of ”entertainment” rooms such as the playroom with a mini pool table and a table football. Unfortunately the room is pretty small and play pool is difficult. Also the pool table is inclined, making the plays inaccurate. Other than this the hotel provides also a small fitness room with nice if you want to have a bit of training (of course it's not a professional gym but its enough). In the fitness room there is also a small sauna and a shower. From the fitness room you have also access to the rooftop from which you have a beatufiul view on the city.

Large room, rich breakfast

The hotel service was so good, the beautiful lady at the reception took us to the hotel to explain the room facilities in detail, especially reminded us that all drinks in the minibar can be drunk, and also prepared instant noodles & # 127836; ... Valet parking service is not too awesome. The location is also great, opposite the train station, shopping and eating are very convenient, you can walk to attractions. Bern is too beautiful ...

We have a great experience when we stay in this hotel, clean, comfortable and large room with beautiful view the city of Bern, also the friendly staff. Good location and easy to access. Need a little improvement about an iron, i think it's better if an iron is provided in each room. Because most of guest need it.

If you like rooms that smell of stale cigarettes, yellow bed sheets, florescent tube lights, gaps under the doors to let all the noise in, and if you like a sink beside your bed, then this is the hotel for you!!! The reception is mostly unstaffed too so you have to use the people in the hotel across the street who aren't really interested to help because it's not their hotel. They managed to change my rooms on the second night to a room that smells 10x better but still a bit funky. This hotel is in desperate need of refurbishment. Location is great in the centre of Bern and it was cheaper than most other hotels but that's the only thing going for this place. AVOID this hotel.

Liked the location of the hotel. However, we had booked it for a/c but the air conditioning was not working in any of the 3 rooms we had so it was very disappointing. Extremely hot and uncomfortable at night.

The location of the hotel is very good. It is in the business district and within walking distance to all attractions. Shopping is even more convenient. The room is not very big, but the design is very reasonable and has everything it needs, especially the details. The room has a small balcony where you can breathe natural air. The customer service should be Italian, very enthusiastic and diligent, and clean the room in a timely manner. The reception staff at the hotel's front desk are very warm and friendly, and greet guests proactively. In particular, there was an older lady who was very humorous in her speech and always answered patiently when we asked for directions. When leaving the store, a young girl thoughtfully asked if she wanted mineral water to take with her on the way. I will choose this place next time I come.