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Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Reviews

Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1

Berlin|0.88km from Theater im Keller
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

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Top rated hotels in Berlin

Searching for hotels near Theater im Keller? Compare room rates and reviews to find your ideal stay.
Holiday Inn Berlin City East Side, an IHG Hotel
4.2/559 Reviews
Friedrichshain
Location: you have two train stations near, Ostbanhof is the next one so you will get from the airport in about 25 minutes, they also have a bus station about 50 m away from the hotel entrance, There is a shopping mall, 40 m away and many restaurants in Kreuzberg 5-10 minutes walking, this may include Watergate club. Tresor and Berghain are less than 25 minutes walking or 15 in public transport. The room was very clean and confortable, WiFi works properly and the staff always receive you with a smile. Breakfast is well served, with many options, I was surprised that the chef supervised everyday how it was going. They also have parking lot.
Grand Hostel Berlin Urban
4/540 Reviews
I have to say that the staff here are really great. If you have nothing to do at night, go to the bar for a few drinks, and you will definitely meet good friends! The overall environment is good, the quadruple room has enough space and privacy, and the transportation is quite convenient. I highly recommend it. I will definitely come back to stay next time I come to Berlin!
Hotel am Hermannplatz
4/510 Reviews
Kreuzberg
Hôtel plutôt bien placé, à proximité du métro. La personne a la réception était très gentille et arrangeante, elle a accepté que nous partions avant l’heure de départ minimum. La chambre était grande et plutôt confortable. Malheureusement, nous avons trouvé que cette dernière ne correspondait pas totalement à ce que nous avions vu sur les photos, elle avait l’air moins moderne et moins cosy. Le rideau sur la fenêtre était aussi légèrement trop petit par conséquent il y avait un peu trop de lumière la nuit. Nous n’avions également pas la possibilité de mettre un panneau à l’extérieur pour que personne ne vienne faire la chambre. Un peu cher pour ce que c’est.
Hotel Ludwig Van Beethoven
4.2/569 Reviews
Kreuzberg
Hotel in good location, cheap. Tip: On the reception there are thinner, narrow head kitchens.
Erlanger Hof
3.9/518 Reviews
The review for this hotel needed updating for 2022. The street and front of the hotel can be a little deceiving but do not judge a book by it’s cover. The welcome I received from the receptionist was extremely friendly and efficient. The receptionist guided me to the lift which is in the courtyard. My double room was spacious and clean. Comfortable bed. The kettle was definitely a plus. I did not have the breakfast so I cannot add comments. When I checked out I told the receptionist I would hopefully return and he replied “Awesome”! I would definitely recommend this hotel. Would recommend nearby: (1) The Muted Horn craft ale bar. (2) Chuckleheads Comedy Show (in English) on Thursday nights at Deriva Bar. Need to book free tickets on line.
Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Reviews
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

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