Hotels Near Spreebalkon in Berlin
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Berlin City Centre | 0.75km from Spreebalkon
Immerse yourself in Berlin’s vibrant history and alternative art scene at MOXY Berlin Ostbahnhof. Nestled in the dynamic Friedrichshain-Kreuzberg district, our hotel merges boutique style with affordability. Perfectly situated by Ostbahnhof, with seamless connections to public transport and the airport, we offer a stylish yet budget-friendly stay.Our design is bold and our technology cutting-edge, while our service is refreshingly smart. Enjoy 24/7 access to food and drinks in our lively lobby, where you can savor Berlin cocktails or local spirits. Stay connected with furiously fast Wi-Fi throughout the hotel.Unwind in our cozy spaces or explore nearby hotspots like Berghain and Kater Blau. With our prime location, you’re also close to Berlin Zoo, the Mall of Berlin, and exciting things to do in Kreuzberg. Whether you’re searching for affordable hotels in Berlin, seeking a stay near the city center, or looking for a new experience, MOXY Berlin Ostbahnhof has you covered.
TTrenti 2022.06.30
The check-in was a bit slow but the guys at the desk were friendly. The room was comfortable, I would recommend it if you are ok staying a bit outside of the main tourist area, unless you are going to the Berghein
Very Good
47 review
4.1/5
Price from
NZD 160
per night
Friedrichshain | 0.78km from Spreebalkon
Industriepalast Hostel Berlin is in the heart of Berlin, within a 5-minute walk of Oberbaum Bridge and East Side Gallery. This family-friendly hostel is 0.6 mi (1 km) from Mercedes-Benz Arena and 2.6 mi (4.2 km) from Berlin TV Tower.
Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. Additional amenities at this hostel include complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite at the hostel's coffee shop/cafe, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 90 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include blackout drapes/curtains, and housekeeping is provided daily.
2022.08.14
I haven't stayed in a hostel for years. I was able to get a private room with bath and was very comfortable. Breakfast was extra and was a typical German morning meal. Was able to wash and dry a load of laundry for 5 euros including detergent. With windows closed it was very quiet but the weather was hot and I needed to open them. During the day, from early morning till about 6pm there was constant noise from the trash/recycle site next door. I would recommend this to young people wanting to be near the action in Berlin.
Very Good
17 review
4.0/5
Price from
NZD 34
per night
Friedrichshain | 2.23km from Spreebalkon
With a stay at a&o Berlin Friedrichshain, you'll be centrally located in Berlin, within a 5-minute drive of East Side Gallery and Mercedes-Benz Arena. This family-friendly hotel is 2.9 mi (4.6 km) from Alexanderplatz and 4.6 mi (7.3 km) from Checkpoint Charlie.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features an arcade/game room, a television in a common area, and tour/ticket assistance.
Grab a bite from the snack bar/deli serving guests of a&o Berlin Friedrichshain. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and laundry facilities. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 134 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and separate sitting areas.
GGuest User 2023.07.09
At the hotel they were all friendly and very helpful as whenever I mentioned a situation they resolved it instantly.
Breakfast offers a good variety of foods.
Very Good
68 review
4.0/5
Price from
NZD 22
per night
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Friedrichshain | 2.28km from Spreebalkon
With a stay at B&B Hotel Berlin City-Ost, you'll be centrally located in Berlin, within a 10-minute drive of Alexanderplatz and Checkpoint Charlie. This hotel is 2 mi (3.2 km) from Mercedes-Benz Arena and 3 mi (4.9 km) from Berlin TV Tower.
Make use of convenient amenities, which include complimentary wireless Internet access and concierge services.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Stay in one of 140 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User 2024.01.24
Stayed here while visiting our daughter, it is literally a couple of steps from a U Bahn station so could not be more convenient. The staff were very helpful and professional, with a 24 hour reception. You have a code to enter your room which is great so no keys or cards to lose! Our room was spotless and there were nice quality sheets on the bed. The room was very warm which was great as it was -6 C outside but we were also able to open the window for fresh air which we loved as a lot of hotels do not allow this.We didn't eat breakfast so cannot comment on this but there are snacks and drinks available to buy in the reception if you need them. Will definitely stay again when we visit.
Very Good
25 review
4.1/5
Price from
NZD 106
per night
Berlin City Centre | 2.53km from Spreebalkon
Radisson Hotel Group is implementing the Radisson Hotels Safety Protocol, a new program of in-depth cleanliness and disinfection procedures, in partnership with SGS, the world’s leading Health and Safety inspection company. The Radisson Hotels Safety protocol is an extension to the brand commitment which includes 20 Steps and an additional 10-Step protocol for Meetings and Events. These steps include hand sanitizing stations at all entrances, the use of Personal Protective Equipment-PPE, and protective screens, enhanced and recorded cleaning and disinfection frequency, social distancing in all areas of its hotels, reiteration of food safety standards and comprehensive staff training. For additional information please refer to www.radissonhotels.com/safe13;10;13;10;13;10;The Park Inn Berlin-Alexanderplatz awaits you in the historical centre of the capital, on the legendary Alexanderplatz and near to the Parliament Quarters. The hotel is located close to all public transportation and parking facilities. Within short walking distance you will find numerous historical sites and places of interest, for example Unter den Linden Boulevard, Museum's Island, Nikolai Quarters, Brandenburg Gate, Hackesche Hoefe as well as art galleries, theatres, many trendy restaurants and typical Berlin pubs located within the Prenzlauer Berg district.
GGuest User 2024.08.01
Located in central of Berlin, this is probably the tallest hotel in town. They have a really nice view over the city. Very convenient with metro and all the restaurants and shops around.
Rooms are clean but if you live high up, it’s hard to get mobile signal. Wifi doesn’t work so well when a lot of people are using it.
One of the biggest issue if you live higher than 20th floor, the elevator won’t stop at your floor for so long. Not sure how the elevators work, you may have to wait 10 mins for getting down to lobby at busy hours (etc lunch/ dinner hour)
Check in was easy and quick, and staff is friendly also.
Excellent
242 review
4.4/5
Price from
NZD 144
per night
2.62km from Spreebalkon
With a stay at Habyt - The Waterfront in Berlin (Lichtenberg), you'll be a 4-minute drive from East Side Gallery and 8 minutes from Alexanderplatz. This hotel is 4.8 mi (7.7 km) from Checkpoint Charlie and 5.2 mi (8.4 km) from Brandenburg Gate.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include a communal living room, a banquet hall, and a vending machine.
Grab a bite from the grocery/convenience store serving guests of Habyt - The Waterfront. Continental breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and luggage storage.
Make yourself at home in one of the 144 guestrooms, featuring kitchenettes with microwaves and dishwashers. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include electric kettles, and housekeeping is provided once per stay.
2024.04.01
I recently visited this hotel with my boyfriend and I was very impressed. We arrived a little before check-in and we were allowed to go to our room. the room was very spacious with an extremely comfy bed and amazing shower. Also on the last day our flight was not for a while and were were allowed to wait in the lobby after checkout which had lovely sofas and seating areas. It was quiet and there were people working in there. The staff were very lobely and was great for the price.
Very Good
10 review
4.2/5
Price from
NZD 121
per night
Berlin City Centre | 3.59km from Spreebalkon
A stay at The Circus Hostel places you in the heart of Berlin, within a 15-minute walk of Hackescher Markt and Friedrichstrasse. This hostel is 1.5 mi (2.4 km) from Alexanderplatz and 2.6 mi (4.2 km) from Brandenburg Gate.
Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. Additional features at this hostel include complimentary wireless internet access, tour/ticket assistance, and bicycle tour information.
You can enjoy a meal at The Circus Cafe serving the guests of The Circus Hostel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 8:00 AM to 1 PM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 72 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include safes and portable fans, and housekeeping is provided daily.
GGuoxiaoxianzuida 2024.03.18
The first stop of Germany trip, Berlin
With a limited budget, my sisters and I chose to stay in a youth hostel. However, this youth hostel is not a traditional one because the environment here is still very good. Except for the shared bathroom and toilet, the rooms are not much different from ordinary hotels. , the price is also relatively cheap
The location is close to the bus station, subway, etc., very convenient. If you want to move in, you can only wait until 15:00, not earlier. So there will be a lot of people waiting in the lobby, but there are people sitting here at any time. There is a coffee shop next to it and a bar below.
The room environment is good, but the sound insulation effect is not very good. Our room is in the corner and the room shape is a bit strange. But the only weird thing is that there is a floor suction pump. The location is so unreasonable. If you don't pay attention, you will get tripped. You have to be extra careful every time. Only then
The water in the bathroom is pretty good and flushes very well. After staying for two days, there were no queues to go to the toilet or take a shower. Overall, it is very good and cost-effective. You can print for free at the front desk, which is great!
Excellent
60 review
4.3/5
Price from
NZD 33
per night
Schoeneberg | 5.07km from Spreebalkon
With a stay at Hotel City B in Berlin (Schöneberg), you'll be within a 5-minute drive of Zoo Berlin and Kurfürstendamm. This family-friendly hotel is 1.8 mi (3 km) from Brandenburg Gate and 1.9 mi (3 km) from Checkpoint Charlie.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Stay in one of 116 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User 2022.07.30
I went to this hotel for a mid-week vacation with my lovely daughter. With an UBER it was about 10 Euro to get to the hotel. Check-in was smooth, the older man behind the desk wasnt overly friendly but rather efficient and that was fine. We paid the tourist-tax and got one room-key for our room. We paid online about 80 Euro a night and we got a room with three beds at the back. The room was clean and simple. A desk with a big-screen TV, a shower-room with a toilet and a wash-basin. The shower was ok but we didnt like the shower-curtains. Also the water would be warm for about five minutes but it didnt bother us. Everyday cleaning with new linen and towels. In the morning you can have breakfast but you have to pay for it. We didnt use it. The hotel is set conveniently in the middle of Berlin near Kurfurstenstrasse and Dam. Near the U-Bahn and busses.
186 review
3.9/5
Price from
NZD 99
per night
Alt-Hohenschönhausen | 5.64km from Spreebalkon
With a stay at a&o Berlin Kolumbus in Berlin (Lichtenberg), you'll be within a 15-minute drive of Alexanderplatz and Checkpoint Charlie. This hotel is 6.2 mi (10 km) from Brandenburg Gate and 6.9 mi (11.1 km) from Potsdamer Platz.
Make use of convenient amenities such as complimentary wireless internet access, an arcade/game room, and a television in a common area. Additional features at this hotel include tour/ticket assistance, a banquet hall, and a vending machine.
Grab a bite from the snack bar/deli serving guests of a&o Berlin Kolumbus. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 214 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.
SSara 2024.01.29
Everything was in order,
It was just loud for a long time in the evening.
People had no consideration for other people.
But what should you expect from a hostel?
It was basically good for one night.
Very Good
78 review
4.0/5
Price from
NZD 21
per night
16.53km from Spreebalkon
Located in Schoenefeld, IntercityHotel Berlin Airport BER Terminal 1+2 is connected to a rail/subway station, within a 15-minute drive of Lufthansa Aviation Training Operations and Königs Wusterhausen Castle. This spa hotel is 15.2 mi (24.4 km) from Alexanderplatz and 15.9 mi (25.5 km) from Checkpoint Charlie.
Take time to pamper yourself with a visit to the full-service spa. This hotel also features complimentary wireless internet access, a banquet hall, and a vending machine.
You can enjoy a meal at the restaurant serving the guests of IntercityHotel Berlin Airport BER Terminal 1+2 , or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and a 24-hour front desk. Planning an event in Schoenefeld? This hotel has 4306 square feet (400 square meters) of space consisting of conference space and 7 meeting rooms.
Make yourself at home in one of the 360 air-conditioned rooms featuring minibars and Smart televisions. Satellite television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
GGuest User 2023.02.27
It's great that there is now the IntercityHotel next to the Steigenberger directly at the terminal 1/2 of the BER. It was opened only mid January 2023. The rooms are modern, practical and chic, like the most new or renovated Intercity Hotels. The staff is very friendly and engaged, some processes must certainly engage in a new team. You are just a few minutes walking distance from the terminal at the check-in, as well as at the airport train station with remote, regional and S-rail transport. Breakfast is available from 6:00 a.m., the light is available in the restaurant, there is a variety of breakfast offer. After my not so great stay in the nearby Steigenberger, the IntercityHotel Airport BER is recommended. I just hope guests will not confuse it too often with the IntercityHotel at the Schönefeld train station, the names of the two hotels is certainly not so great.
Outstanding
206 review
4.7/5
Price from
NZD 150
per night
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4.6/5
Outstanding
GGuest UserGood hotel, not really central but with good public communcations just outside. Good enough breakfast, good rooms. The opening times for de the bar and restaurant is a bit short, probably because of covid. The Garage is reasonably priced and feels safe.
4.5/5
Excellent
AAMAR ANWARLocation
Walk 7 minutes in one direction and you are at Checkpoint Charlie. Walk 10 mins in the other direction and you are at the Mall of Berlin. Walk 20 mins in another direction and you are in the Museum area of Berlin. Loads of restaurants, supermarkets and stores right next door to the apartment. Wonderful location. Can walk everywhere, plus the subway station is right outside.
Room
Large. Clean. It's a studio apartment, so in one room you will have your bed, sofa, coffee table, desk, wardrobe and TV. Then in another room you will have your kitchen and another room is your bathroom.
Bedroom
Bed is comfortable, but for some reason, despite having a 1 double bed, the duvets supplied were for 2 single beds, rather than one big bed.
Plug sockets near the beds are useful, but they are not VERY near, but close enough.
The room is large and clean.
The TV is small and because of the size of the room, it's almost hard to see. Yes it's on a wheeled table so you can bring it closer to the bed, but the power cord limits the range of movement. It is a Smart TV though so you can cast your android phone to it. Not iOS
There is a balcony area with tables and chairs which is nice.
The AC is wall mounted as if it was a TV. It did cool the room which is surprising as the room is big.
Bathroom
Super clean. Towels and such changed daily. It's a bathtub with a shower combined. And now I am going to be SUPER picky when I say this......do NOT let this impact your decision to stay here or not, but the water pressure is good but not great. But that may be because I like to feel like the water is really shooting at my skin. Also, the shower head holder kept sliding down. Annoying, ever so slightly, but not a deal breaker
Kitchen
So useful. It's a large kitchen with a fridge plus freezer. Induction hob with 2 rings. Sink, dishwasher. Plates, bowls, cups, tea saucers and cups, cutlery, cooking pots, frying pans, utensils for them, cutlery for eating, kitchen knives, tea towels, sieves... all great and all provided. There was one review that said it only offered 1 plate set.... we had several and it was very very useful.
Laundry
The apartment has a laundry room. 3 washing machines, 3 drying units, an ironing board and good steam iron. Even the powder is provided and having a laundry room was super useful. It's on -1 floor of the West side of the building.
Breakfast
The breakfast room, on the 8th floor does have an amazing view, and the room is lovely - everything is white with stone-coloured chairs, super clean... as if designed by Apple
It's a half-buffet style, cereal, pastry, cheese, and cured meats are all help yourself. Eggs, tea and coffee are on request. I didn't like this. The staff are wonderful and very polite and well trained, but, for me, I prefer less interaction and would have preferred a full buffet-style where I can help myself to whatever I wanted without having to ask.
Gym and Sauna
Also on the 8th floor. The gym has wonderful views, there is a seated bike, treadmill, rowing machine, weight bench and some dumbbells. Max weight was 10kg for the dumbbells so really its more of a cardio room.
Service.
We arrived around 11pm, but reception is not open. You have to scan a QR code, fill in all your details, upload a photo of your passport.... then wait after it successfully registers you you can open the doors. Or you can pop into the security office where the guy will hand you a key. Much easier, but you are not explicitly told.
But, the service is good here. Everyone is very polite, very helpful, all speak English. Cannot fault them at all. Just wish the reception was 24 hours
The location is great, the room is large and clean, the laundry room is useful and the gym and breakfast room have great views. It is expensive which is the only hesitant thing about returning here, but it is comparable in price to other similar hotels but here you get a much larger room with a kitchen. Great stay!
4.5/5
Excellent
GGuest UserMy recent stay at SO/Berlin Das Stue was nothing short of exceptional, as this luxurious boutique hotel truly surpassed my expectations in terms of style, comfort, and personalized service. Nestled in the elegant embassy district of Berlin, this architectural gem offers a unique blend of contemporary design, art, and comfort.
From the moment I stepped into the lobby, I was captivated by the hotel's distinctive aesthetic. The sleek and modern interiors, adorned with carefully curated artwork and tasteful furnishings, create an atmosphere of sophistication and artistic flair. The attention to detail is evident throughout the hotel, from the striking sculptures to the meticulously designed lighting fixtures.
The rooms at SO/Berlin Das Stue are a perfect combination of elegance and functionality. The tastefully decorated spaces feature plush bedding, comfortable seating areas, and floor-to-ceiling windows that flood the rooms with natural light. The modern amenities, including a Nespresso machine, a well-stocked minibar, and a state-of-the-art entertainment system, ensured that every comfort was met. The bathrooms, with their luxurious rain showers and premium toiletries, added a touch of indulgence to the overall experience.
One of the standout features of this hotel is the impeccable service provided by the staff. From the warm welcome at check-in to the attentive assistance throughout my stay, the staff members demonstrated a genuine commitment to ensuring that guests have a memorable experience. Their knowledge of the local area, including restaurant recommendations and transportation tips, was invaluable in helping me make the most of my time in Berlin.
Culinary delights await guests at SO/Berlin Das Stue. The hotel's restaurant, Cinco by Paco Pérez, offers an exquisite dining experience, combining Mediterranean and Catalan flavors in innovative ways. The dishes, beautifully presented and bursting with flavors, showcase the culinary expertise of the renowned chef. The hotel's bar, The Stue Bar, is a stylish spot to unwind with a carefully crafted cocktail or a glass of fine wine, accompanied by live music that adds to the vibrant ambiance.
For relaxation and rejuvenation, the hotel boasts a serene wellness area, including a spa and a fully equipped fitness center. The spa offers a range of indulgent treatments and therapies, providing a sanctuary of tranquility amidst the bustling city. The fitness center, with its modern equipment and panoramic views, allows guests to maintain their workout routine in style.
The location of SO/Berlin Das Stue is ideal for exploring the city. Situated near Berlin's iconic Tiergarten park, it offers a peaceful retreat while still being within easy reach of major attractions and cultural landmarks. The nearby Kurfürstendamm shopping street and the Berlin Zoo are just a short stroll away, providing ample opportunities for leisurely walks and shopping sprees.
In conclusion, SO/Berlin Das Stue is a haven of luxury, art, and personalized service in the heart of Berlin. From the stylish and comfortable rooms to the exceptional dining experiences and rejuvenating wellness facilities, every aspect of this hotel exudes a sense of refinement and elegance. If you are seeking a unique and memorable stay in Berlin, I highly recommend experiencing the enchanting atmosphere of SO/Berlin Das Stue.
4.5/5
Excellent
AAnonymous UserPOSITIVES
- Availability of a small kitchenette
- Kitchen utensils, microwave, and crockery
- Washroom was very clean.
- Bed was decently comfortable to sleep on.
- Cozy workplace and common areas near the lobby
- Availability of ping-pong table and gym
- Situated in a great neighborhood in Ku’damm
NEGATIVES
- Room can be a little more spacious
- Temperatures can only be controlled by +/- 5C.
- Lack of room service
- Walls have become old and worn-out with lots of dents, scratches, and marks on them; needs renovation.
4.4/5
Excellent
GGuest UserUnfortunately, the pool was closed and the sauna was required to login and the sauna area was able to use just 1 hour. The opening hours of the sauna from 14:00 to 20:00 on weekends are absolutely unacceptable for such a luxury hotel. We were very angry about it. When booking we have not received any information about the time in the spa is so regulated and it is completely closed in the pool area. At the reception, we received information that the pool was closed due to energy saving measures and also lacked staff. We believe that then the overnight prices must be adjusted accordingly if a significant part of the services cannot be provided. Unfortunately, we could not enjoy our stay as we intended!
4.3/5
Excellent
AAnonymous UserOverall I like this hotel. However the service by 1 rude receptionist should be improved. check in experience was ruined by lady receptionist.
Service at reception
The full payment including city taxes have been paid via my credit card upon booking. The payments paid and breakdown including city taxes are stated very clearly on the booking voucher. However despite this, I was asked to pay a deposit of amount close to Euro 600 which was the full amount of my stay that was paid using my credit card. Upon asking, I asked the trainee/Lena why I have to pay so much again when I had paid the full amount via credit card.
Lena then checked with the another lady receptionist on the deposit that should be secured. However, this lady receptionist informed us to pay a deposit of euro 50 which I have no issue. However, she rudely informed me that I have to pay city tax. I told her that it has been paid and I showed her the booking voucher which clearly shows that city taxes have been paid. But she informed rudely that the amount was charged in other currency, not Euro. Seriously, when I heard this, I was shocked with the “intelligence” of this lady receptionist. She needs to be educated on what is “foreign currency equivalent” and to have some common sense. I disputed this and insisted that i had paid the full amount including city taxes, which was stated very clearly on the booking voucher. Lena agreed with me and reiterated to this lady receptionist that the booking voucher indeed stated that all payments including city taxes have been paid. Thereafter, the lady receptionist left rudely without any apologies.
The receptionists should be trained and their service should be improved. Firstly, they should have checked that I have fully paid and should not secure a a deposit of almost euro 600. Only when I asked, they rechecked, but no apologies. Secondly, even after they rechecked, they did not check clearly that city taxes have been paid and insisted me to pay city taxes. No apologies either when they found out. The service from the lady receptionist (shorter girl with curly hair) was so rude and no apologies even though she was wrong in the first place.
I highlighted this issue and feedback to the shiftleader, Andreas Levi and made known to him about the receptionists. He immediately went to check and confirmed that all payments including city taxes have been paid earlier via credit card. Thanks Andreas Levi for checking and making our stay better.
Bed
Not sure why some beds have comforters/topper while some beds without. The beds with comforters are so comfy! Our bed without comforters.
Breakfast
For Europe’s standard, I think the breakfast in this hotel is considered good. With few hot food such as overcooked bacon, overcooked sausage, baked bean, and eggs. The omelette is nice (thanks to the chef!) Some selections of bread, lots of choices of good quality teas. Few selections of juices. Coffee machine. Fresh honey comb.
Complementary water
It is odd that complimentary water is only provided to the guests for the first night despite I stay 3 nights. This is the first time I experience this in Europe. Perhaps guest should make different booking for each night.
Proximity to trains and attractions
Close proximity to train stations and some main attractions.
Summary
Overall service was good (except for 1 rude lady receptionist). I will still recommend this hotel. Take the breakfast.
4.3/5
Excellent
KKaeunThe location was great and the room was larger than expected, so I was quite satisfied, but the soundproofing wasn't very good and they always knocked even when I asked them not to disturb me. Other than that, I had a good time!
4.3/5
Excellent
GGuest UserThe location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.
4.2/5
Very Good
GGuest UserIt was visited in August 2022.First, receptionist does not speak English or German.She was kind in trying...Next, the room was in another building., and location was different from the photo in website.They had a photo of another building, which later I found it it the palace of Alt Kopenick near the river.I received a room in old factory (see photo attached) .Later I asked the housekeeping staff and they said it is cheeper there but they send in KB2 only Polish and Romanian, Bulgarian guest.I am Polish.This sounded very rasist and this is the 1st reason I don't reccomment this place.They have rasist attitute from the very beggining. I wanted they to show me another room in the main building- also looked different from photos in the website....Dirty rooms dirty bathrooms, no toilet paper, no soup in dispensers, no paper for hands just have dispensers fixed on the walls for image. Staff dont speak English and dont understand me when I asked for new bedlinen they said these are new, but they looked as used.This us the second reason for my review. The most supprising was staff is entering my room without my permission and even dont say sorry. Be careful!Don't waste your money!Staff steals from guest rooms!Rasist owner, rude staff, dirty place to stay in.!!!
3.8/5
GGuest UserThe service was good. The room was small, but the transportation was good near two stations. There was also a gym and sauna in the basement, and I didn't use it, but I want to use it next time.
