Franz Mersdonk
December 29, 2024
The first room I moved into had blood and hair on the bed. Then the second room, where I noticed that the heating in the bathroom wasn't working. I had to use a hairdryer to heat up the bathroom so I could take a bath. After more than two hours I was given a portable radiator, which had fallen apart, broken wheels, etc. The actual heating also stopped working overnight. I complained. The service didn't care at all. There was no apology, no offer of coffee or anything like that. I was then offered another room. At 10 a.m. I cleared my things out of the room I had already moved into and dropped them off downstairs. I came back after three hours because I had to spend so much time in the city. When I got back I said I wanted to move into my new room and was told that it was still being cleaned and I would have to wait. Here too I was not offered a coffee, a drink or anything as compensation. I sat like a vagabond with my suitcase in the lobby and had to wait for about half an hour. As a result I couldn't use a room I had paid for more expensively for over four hours. In the evening, a man with long hair at reception was very unfriendly. At breakfast, we had to say several times every morning for two nights that the sausage and everything else had to be refilled. The hotel was absolutely terrible and not worth the money. Trip.com offered me something as compensation, which I thought was great, but nothing from the hotel, not even an apology, but I still got the full amount. And those are just a few of the things I've listed....
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