Guest User
November 15, 2024
I was looking forward to staying at this hotel and unfortunately this hotel canceled my booking and left me stranded for my vacation. I booked this hotel in May for a stay in December, 7 months in advanced. At that time the hotel was supposed to open in December. While looking at the hotel's website in October, the opening date of the hotel changed to January. I was concerned about my booking and tried to contact the hotel through multiple avenues on October 12. This is where I ran into my first issues with this company, Radisson Hotels. I tried contacting the hotel directly, contacting Radisson Hotels through their site via chat, and submitting a ticket. I received no response until October 21 from the hotel. That is when we found out that they had cancelled our reservation. It seemed like they were willing to help us out, however, they picked an alternative hotel over 1 hour walk away from our original area. There was another Radisson hotel near our originally booked hotel, however, Radisson management did not think it was worth that much to make it up to us for cancelling our booking. Had I not contacted Radisson first, I would have arrived at the hotel and found out I had no accommodation. The fact that I had to be proactive and thankfully catch that the renovations and opening day had been moved back is a huge communication issue on this company's side. On top of all that we went through, to say that the rate discrepancy was too large for a problem Radisson caused and failed to communicate is, in my opinion, unacceptable. Radisson, please treat your guests better than you have treated me and my family.