Hotel Castell am Kurfürstendamm Reviews

I had a good experience.

The elevator is very old and needs to be closed manually. The location is good, next to the luxury street. The room is not small.

Great stay in a beautiful city with nice weather and atmosphere....

Really great hotel. Prior to staying at the hotel, we did not know what to expect due to mixed reviews with some being very negative. However, this hotel far exceeded our expectations and left us confused with the negative reviews. Every member of staff we interacted with were friendly and helpful and communicated well even though there was a language barrier. We requested for a kettle and a fridge this was brought to our room for us and carefully setup and given an extension cable so we didn’t miss out on our light plug. The bed was comfortable, the room was big and spacious there was a shower and sink in the room, and each floor had a shared toilet what was always very clean and had a lock which you were given a key for at checkin. It was 11min walk from the train station which was easy to get in to the city centre. Lidl was also very close. It was quiet during the night. The area was lovely with lots of great restaurants and amazing kebab shops. Overall we enjoyed this hotel very much, and would definitely stay again.

The staff were very friendly. The breakfast was nothing too fancy but well appointed and ALWAYS neat and tidy. The breakfast room was bright and pretty. I would not say the hotel was convenient to the Brandenburg airport but we were able to get to and from via Bolt for around $54. Our room was spacious and tidied daily. I would stay here again!

this is not a 'hotel' but a 'pension' - occupying a couple of floors in an old (veryold) apartment building. The reception is located on the 2nd floor - accessible by a lift. The condition of the accommodation is disappointing, as can be expected by a conversion of an old building. But I chose the hotel for its location - needing to be in this part of town. On our second evening in this accommodation the lift stopped between the 1st and 2nd floors. We rang the emergency button and were put through to a person speaking German who asked us to wait (we couldn't go anywhere!) I rang the reception of the accommodation and a lady came down to speak to us through the closed doors - she spoke no English, only German. Asking us to press various buttons. which had no effect. We hoped that she was calling some one who could assist us in this predicament. After some 30 minutes same persons came and got the lift working again. We went to reception but got no apology - on the contrary the lady explained (in German) that they were not responsible for the efficiency of the lift - they only rented the floors comprising the accommodation, but the owner of the building was responsible for the lift. If we had a complaint we had to make it to the landlord! I pointed out that the 'hotel' in its list of facilities, claims to have a lift. We asked to speak to the manager and the lady put us through to her daughter who claimed to be the manager. The daughter repeated the statement - we are not responsible for the lift, it belongs to the landlord. Anyway, she said, it's working now. No apology, no enquiry into our state (we are both in our 70s) whether we were OK. No concern for their customers whatsoever. My advice - steer clear of this facility.

Staff/reception very unfriendly!!! They don't know how to cooperate!!! Manager absolutely unfriendly!!! Really bad!!! Not recommended. Absolutely the lowest of the low!!! Find something else!!! Don't make yourself unhappy!

I think those who gave a good review were not "lucky" to stay in the same room as me, fortunately. I believe that in 2022 it is unthinkable that a hotel located in this area still has rooms with a toilet (in miniature size) outside the room itself, to be used, as needed, with the occupants of another room. In fact, room 101 and room 102 have only one toilet to share, outside the room, where the occupants of the other rooms pass through. A shower and a sink, in the room, in small dimensions. Strictly German breakfast with a savory base, which could also be fine if you like that type of breakfast. For the rest, I'm not saying I have various types of croissants or espresso or cappuccino, but at least a fruit tart or a strudel to satisfy even those who aren't fond of savory foods. Or for those who don't like eating bread with butter and jam. Let's say, having a wider choice. I think those who have given a good review have not been "lucky" to stay overnight in the same room as me, fortunately. I believe that in 2022 it is unthinkable that a hotel located in this area will still have rooms with the toilet (in miniature format) outside the room itself, to be used, as needed, with the occupants of another room. In fact, room 101 and room 102 have only one toilet to be shared, outside the room, where there is the passage of the occupants of the other rooms. A shower and a sink, in the room, in reduced dimensions. Strictly German breakfast with a salty base, which could also be fine, if you like that type of breakfast. For the rest I am not saying that I have croissants of various types or espresso or cappuccino, but at least a fruit tart or a strudel to satisfy even those who are not fond of salty. Or for those who don't like to eat bread with butter and jam. Let's say, have a wider choice.