Ibis Budget Berlin Ost

Wifi was unfortunately not usable otherwise everything was ok

The adventure starts here! This slogan greeted me at reception when I wanted to check in after 7 p.m. on a Friday evening with temperatures over 30 degrees. The room was on the 3rd floor and the friendly receptionist asked me if I needed a lift. When I said yes, he explained to me that the hotel lift was unfortunately broken, but that I could leave the hotel and use the lift in the building next door and then get back into the hotel via an entrance to the room on the floor. The room was furnished as expected, very well decorated and clean. There was even air conditioning, although I would have liked a small fridge. The window was folded open so that the outside temperature was also in the room. The hotel is located at a fairly busy intersection with a tram stop. So of course I closed the window and wanted to turn on the air conditioning. Unfortunately, the operating instructions did not match the control element of the system. A friendly and helpful employee who I spoke to in the hallway explained how it worked: set the temperature control to the maximum RED, put the on/off switch in the right position - which unfortunately wasn't labeled - and then regulate the ventilation as required. When I pointed out that the room was already much too warm and I didn't want to add any more heat, she told me that was fine, because the system was switched over in winter and that it would of course take a while for the desired effect to take hold. Hours later I had the choice: either not being able to sleep because of the heat, or opening the window wide, letting in the now cooler night air and not being able to sleep because of the traffic noise... . In any case, the air conditioning wasn't working. The same friendly employee confirmed this to me when I handed in the key the next morning, saying that she had unfortunately discovered this the night before. She took it as a hint that a socket was loose and a reading lamp on the bed wasn't working either. The breakfast was appropriate for the price in terms of selection and quality, unfortunately there were no hot dishes on offer.

Dirty and full of hair in the shower, bed and toilet. The bed was also full of stains. The toilet and shower were broken. Hardly any water came out of the shower. The room smelled of smoke and there was an old pack of cigarettes on the windowsill. The ventilation was also very loud and ran all night. The only positive thing was the reception and the friendly staff. Awful for €79 a night.