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Holiday Inn Berlin City-East Landsberger Allee, an IHG Hotel
3.1/522 Reviews

Holiday Inn Berlin City-East Landsberger Allee, an IHG Hotel

Berlin|1.52km from Habanos Smokers Lounge
We arrived at this unbelievably agonizing hotel after a 10 hour flight from New Delhi, my name is Saudhar Singh, I am 71 and my wife is 67 and we came here for some medical check ups as we both have late stage diabetic complications. Upon arrival at 1400 the taxi driver helped us with our luggage, and once we got in the nigh**are started, I asked thru IHG app for an early check-in at 1300 and when we tried to check-in the blonde lady at the reception simply asked us to wait, without apologizing for the inconvenience, without smile and greetings, and without even checking our reservation in the system, we waited for an hour watching other guests coming in and checking in with a completely different attitude from the reception lady. We got really tired waiting so I asked her again nicely, and without even lifting her eyes from the desk asked me to wait again. Luckily, another front desk staff he was kind enough to notice how tired we were so he approached us and offered all help he could, within less than 5 minutes we got checked in, but then Surprise #1: no luggage assistance available, we were given airport type trolleys and that’s it Surprise #2: the room was not checked before we get it, toilet unflushed toilet reeking with the worst sewer stench, no towels or amenities, one sofa only in the room, no water bottles. Surprise #3 Air conditioning was heating the room to an extremely uncomfortable levels and it was summer time here, no matter how you set the AC, its still the same car exhaust type temperature and humidity Surprise #4 no mini fridge in the room, and it was important for us to keep some medicines refrigerated Surprise #5 no soundproofing in this hotel at all, street and siren noises outside combine itself with yells and footsteps inside I went down to the reception and there was the same lady, asked nicely for room change, she said no other rooms are available, asked for a mini fridge and a fan and she said its only provided to tourist groups (I should have applied to tourist group loyalty program long ago and not IHG), there was no point to convince or complain, after some research I found a hardware store 5 tram stops away. They were extremely helpful and arranged a taxi to help me with 2 fans and camping refrigerator. The Turkish taxi driver was kind enough to carry it inside for me. Surprise #6 we tried to get into the restaurant for dinner but the door was closed and the entire place was full, it was limited to tourist groups only Surprise #7 the following morning we were denied access to the breakfast and asked us to pay, I showed them that my reservation was with breakfast, and another blonde lady at the restaurant entrance asked us to wait, they left us waiting till well after breakfast time and without any nice words we were told that they cannot find our booking with breakfast Surprise #8 tried to complain personally to the hotel management but the day 3 blonde lady asked me to wait as the manager was not there yet,

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Top rated hotels in Berlin

Searching for hotels near Habanos Smokers Lounge? Compare room rates and reviews to find your ideal stay.
Nu Wave Hotel Berlin
4/516 Reviews
Friedrichshain
Súper spot in a lovely part of Berlin. Close to Friedrichshain and super accessible by train, tram or bus to the other parts of Berlin. The young Irish receptionist was helpful with check in. It was great to have the option of breakfast on my day of check out as I had a early flight. The only thing I’d say is more juice options could be left out for breakfast. 5/5 stay and I’ll certainly be back next year when I come with my family.
Vienna House by Wyndham Andel's Berlin
4.2/5109 Reviews
Prenzlauer Berg
Great hotel. Really nice gym and wellness facility. Check in took a bit longer than expected and communication with trip.com needs improvement. I already had paid and they wanted to charge me when i checked out. Needed to send a copy of reservation to reception. Not a big deal but room for improvement.
Vienna House Easy by Wyndham Berlin Prenzlauer Berg
4/563 Reviews
Prenzlauer Berg
I can recommend this hotel. Appears new and modern, spacious, bright and practical rooms, nice interior, comfortable beds, quiet, good breakfast. The bathroom is a bit small, but not a problem. Tram and subway station right outside. Foodstore, burger king, farmacy is also right outside. Friendly staff.
Generator Berlin Prenzlauer Berg
3.4/541 Reviews
Prenzlauer Berg
This hostel is packed with noisy teen-agers. Location is good, rooms are ok. We stayed in a two beds bedroom with a caravan toilet inside, pretty helpful but pretty small and dirty as well. Cleanliness standards are not really high. Basically the place is well connected with a lovely common spaces but everything is dirty as **** and the guests are going to make feel your visit like a kindergarten visit but apart of that, if you can catch a good price like we did, the place is not bad.
New Berlin
4.1/543 Reviews
Friedrichshain
I had a wonderful stay at the hotel and highly recommend it. The room was nice and modern with thoughtful extra touches. Service was excellent, always friendly and helpful. They handled special requests efficiently and gracefully, making the extra effort with a smile on several occasions. Only ate breakfast but the coffee was excellent and the breakfast was really nice with waited service with some healthy options. The neighborhood was charming, felt very safe and had some nice local restaurants to choose from.
NH Berlin Alexanderplatz
4.1/553 Reviews
Friedrichshain
The room is clean and tidy, the breakfast is quite rich, the transportation is convenient nearby, there are different supermarkets, there is a park next to it, and there are Alexander Square more than 2 kilometers. It is not bad.

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