Aparthotel Adagio Hotels in Berlin

Great customer service with individual standouts. The gentleman who at least tried to fix our faulty A/C; the Genovese guy who bothered to make me coffee at 4AM for my USA based Zoom meeting; generally friendly staff. Studio apartment concept very positive. Money would have been over-priced, however, if not for my having paid with some rewards points. Priced way too high otherwise for the decor and general condition of the place. It isn't the Ritz Carlton, or even Marriott, the latter of which was actually cheaper. Most egregiously: The A/C's did not function properly, and sometimes didnt function AT ALL. And it was 30 degrees out, for the two days we were there. Murderously hot in the rooms we rented, with no let up. This is tell-tale sign of hotels owned by indifferent and complacent organizations that think people shouldnt or won't complain about bad A/C's, and thus will never have the integrity or professionalism to repair or replace same. It is a cheap BS attitude, and, at least in our case, has eliminated the possibility of appx 35 people in our sphere ever going to this place again, great customer service notwithstanding. I received a response apologizing for this, and committing to ”share the criticism”, whatever that meant. To be clear: That does absolutely NOTHING for me, and doesn't answer the fundamental question: when are these A/C's being replaced? The answer to that question dictates when, if ever, this hotel will ever get the many thousands of euros I, and my family and friends, would otherwise be spending there.